How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this LCEC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this LCEC number should go right to a real human being
Below are some clips we've found from LCEC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to LCEC.
Our customer care center is currently closed.
To report an outage, please remain on the line.
If you are calling about a power outage, downed wire, street light, or any other power problem, press one.
Otherwise Power problem menu.
Important message. To handle your outage report without delay, you must listen to all outage options.
To report a complete loss of power or for an outage update, press one."
Excerpt from a call with LCEC
Tuesday, March 12, 2024 2:10 AM
The first phone menu
"Welcome to LTC.
Our customer care center is currently closed.
To report an outage, please remain on the line.
If you are calling about a power outage, downed wire, street light, or any other power problem, press one.
Otherwise, residential or home customers, press two."
Excerpt from a call with LCEC
Saturday, March 23, 2024 3:18 AM
In fact, much of this information on this page is superfluous because this LCEC phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
LCEC operates the call center for this 800-599-2356 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LCEC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LCEC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LCEC is Monday.The most busy day to call is Friday.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call LCEC is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that LCEC staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this LCEC number?
Below is a sample of recent calls to LCEC, and their purpose. Are any of these similar to the reason you are trying to call?
Report street light issue: "I'd like to report a light on my street light, it's not working, and we've been billed for it a couple of times already."
- From a call lasting 3m 20s , Mar 12, 2024 2:14 AM
Conclusion and closing notes
This is LCEC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LCEC agent. This phone number is LCEC's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-599-2356 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call LCEC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, LCEC has 1 phone number. It's not always clear what is the best way to talk to LCEC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LCEC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LCEC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.