How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kohler phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Wait through the first menu, then press 1, then 2
Here is how our research team describes the way the Kohler phone system greets you: Purchase a product, press 1. Installation or troubleshooting assistance, press 2. Brochures, catalogs, press 3. Status of order, press 4. Retailers, press 5 for the number to your dedicated service team. All other inquiries, press 6.
Below are some clips we've found from Kohler's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for choosing the Bold Look of Kohler and Sterling Plumbing Products.
You have reached the customer care center.
For English, please hold.
Or press one to continue.
Please visit us online at u s dot kohler dot com to explore our exclusive product offerings.
Search common help topics, or order service parts.
If you are interested in purchasing Kohler or Sterling products, press one."
Excerpt from a call with Kohler
Wednesday, February 14, 2024 8:56 PM
What are the hours and when should I call?
Kohler operates the call center for this 800-456-4537 phone number Mon-Fri 8am-5pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 90 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kohler phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kohler staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kohler is Friday.The most busy day to call is Tuesday, which averages 92% more phone calls by comparison.Again, this is based on a sample of 90 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Kohler is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kohler staffs the call center well on Friday.
Why call this Kohler number?
Below is a sample of recent calls to Kohler, and their purpose. Are any of these similar to the reason you are trying to call?
Toilet seat replacement request: "I'm calling about a cracked toilet seat I purchased from you for an elongated toilet."
- From a call lasting 22m 50s , Mar 25, 2024 3:40 PM
Ordering replacement part: "I have lost my little tool to take my air radar off of my bathroom vanity faucet and I was calling to see if y'all could ship me one."
- From a call lasting 8m 37s , Mar 19, 2024 3:27 PM
Requesting replacement tub spout: "I am calling to see if I could possibly get a replacement part, a Kohler Kelston tub spout in oil rubbed bronze."
- From a call lasting 10m 19s , Feb 14, 2024 8:56 PM
Calling this number didn't work as expected, as the customer service office appeared to close early when I dialed. The number said it was supposed to be available between 8 a.m. and 5 p.m. Central Time, but when I called, I dialed about a half-hour before the offices closed and couldn't get any kind of response from this number.
I'm not sure whether this is a standard situation and the system just doesn't accept callers after a certain point in the day or if the offices happened to close early and I simply got unlucky. Still, I couldn't get anyone to answer even though I had dialed during business hours. I double-checked to make sure that I was calling at the right time, and I was, in fact, calling at the proper time.
When you call after hours, you can't use this number to get any help whatsoever. The system only tells you that you have called outside of normal business hours and can call back Monday through Friday between 8 a.m. and 5 p.m. Central Standard Time. You're also encouraged to check out the website to get information before the system automatically hangs up on you.
Overall, I'm less than impressed with what I found during this call. It's obviously not fair nor a complete picture to offer analysis when the customer service team could not be reached, but the fact that I couldn't get someone to answer toward the end of normal business hours was a problem. Given how many companies make sure that someone is available to respond before the day ends and even in the few minutes after the day ends, this was a surprising discovery.
I was also unimpressed that there's no automated system to provide information after hours. I understand that this number is mostly set up for in-person customer service during regular business hours, but that can be difficult for the average person, especially given that four time zones to the west have to find a way to call well before their average workday comes to an end. Giving some information on the automated system would be one way to mitigate the tight window restrictions.
Overall, I wouldn't be inclined to use this number for customer service based on my experience. If I were a genuine customer in need of assistance, I'd make absolutely certain that I was calling well before the listed closing time in case I was calling on a day when the staff wasn't accepting later calls.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Kohler Customer Service
There are of course other ways to contact Kohler customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Kohler provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Kohler customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kohler's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kohler agent. This phone number is Kohler's best phone number because 9,330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-456-4537 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Kohler first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Kohler has 1 phone number. It's not always clear what is the best way to talk to Kohler representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kohler. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kohler. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
