Kodak Customer Service
Phone Number & Contact Information
How to contact Kodak Customer Service
The Editor's Notes on Calling Kodak
Kodak is a technology company that manufactures photography-related products. Most of its consumer products are produced and supported by licensed branding partners, but there are some products that still made and supported by Kodak.
Unfortunately, Kodak does not provide phone-based support for its products. If you need customer support, you will have to request help through Kodak's online form.
Why Do People Contact Kodak Customer Support?
People contact Kodak customer support for a range of reasons, including:
- Finding out where to buy Kodak products or accessories
- Troubleshooting assistance
- Learning about the features of a product
- Asking questions about how to operate a product
- Requesting service under a warranty
Best Practices for Contacting Kodak Customer Service
There are several things you can do to help ensure that your Kodak customer service request is handled quickly and professionally:
- First, ensure that you are contacting Kodak about a product it supports. Some of its brands are supported by Kodak's licensed partners. Legacy products are often not supported and Kodak won't even answer your support request.
- Scan relevant documents to submit with your request. Relevant documents might include order invoices, photos of your product, billing statements, correspondence between you and Kodak regarding your issue as well as screenshots from products that have an online or software component.
- Include the name and, if possible, serial number or model number of the product you are contacting Kodak about.
How do Consumers Feel About Calling Kodak Customer Service?
Many consumers are unhappy with Kodak's failure to provide phone-based customer service. Still, it appears as though consumers are reasonably satisfied with the online support that Kodak does provide. There does not appear to be any patterns of negative consumer reporting online or in the news media.
What Kind of Issues can Kodak Customer Service Representative Resolve?
Kodak customer service representatives can resolve many common issues, such as questions about where a person can purchase Kodak products and accessories, questions about product operations and features, and inquiries about warranty coverage. In addition, a Kodak customer support agent can also assist with basic troubleshooting and can provide suggestions for fixing or adapting a product.
What Can't Be Resolved by Contacting Kodak Customer Service?
Kodak customer service cannot provide help for products that are now unsupported. If you have a product that is no longer supported by Kodak, you'll need to seek help from a local repair specialist.
If your Kodak product is incompatible with other hardware or software that you own, Kodak customer service may be able to suggest a workaround, but he or she won't be able to resolve the incompatibility.
What Should You Do If You Have an Unsuccessful Communication with Kodak Customer Service?
If your communication with Kodak customer service does not resolve your issue or answer your questions, don't give up hope: You may still be able to work with Kodak and achieve some satisfaction with your product.
First, review the response you received from Kodak. You may be able to identify an area of miscommunication or misunderstanding that contributed to your unsatisfactory interaction with Kodak.
Next, contact Kodak again. Explain that this is your second attempt at addressing this situation and that you are unhappy with Kodak's response. If you were able to identify a misunderstanding, describe it in your request.
If Kodak's second reply proves unhelpful, you may have to engage in some back and forth before you can get your situation resolved. You may, however, have other options. You could contact the retailer that sold you the Kodak product. The store manager may be able to provide assistance or advocate for you to Kodak.
A final option is to seek out support on third-party message boards and groups online. You may be able to connect with experienced Kodak product users who are able to answer your questions or provide suggestions.
Conclusion and closing notes
You came here to see Kodak's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Kodak agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Kodak anyways and help you with your issue. Over the last 18 months, 4,254 customers like you have come in search of a phone number for Kodak and helped us confirm they don't have one. Common reasons that people try to call Kodak customer support department include Technical Support, Account Access, Return an Order, Refund a Charge, Track an Order and other customer service issues. Rather than trying to call Kodak first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web or facebook. Unfortunately, right now Kodak doesn't have any phone numbers. It's not always clear what is the best way to talk to Kodak representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Kodak Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Kodak, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Kodak customers like yourself.
GetHuman does not provide call center services or customer support operations for Kodak. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kodak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.