Kmart Phone Number

Call Kmart customer service faster with GetHuman

  • Calls Kmart's Customer Service department
  • The average hold time is 4m
  • Hours are Mon-Fri 9am-5pm EST
  • The best time to call is 10:45am
  • Popular issues for this call center: Refunds, Cancel an order, Complaint, and Location finder.
  • Reach a live Kmart agent: Keep pressing 0
  • What you hear when you call: Sears Home Services: Are you calling about your Sears home protection plan? For yes: press 1. For no: press 2.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling k mart dot com. If you're calling about online orders, from kmart dot com, press one. For repair, press two."
Excerpt from a call with Kmart
Monday, January 22, 2024 10:37 PM
The first phone menu
"Thank you for calling k mar dot com.
If you're calling about online orders from kmart dot com, press one.
For repair, press two.
For Sears credit card, press three.
For delivery and installation, press four.
For parts, press five.
For protection agreements, press six.
For all other inquiries, press seven."
Excerpt from a call with Kmart
Tuesday, February 13, 2024 7:02 PM
After you press 1
"If you're calling about online orders from kmart dot com you can visit sears dot com to manage your current order, place a new order, or chat with one of our advisers for assistance.
If you need to make a new purchase, or need product information, press one.
If you have an existing order, or have questions about your online purchase, press two."
Excerpt from a call with Kmart
Wednesday, January 3, 2024 7:51 PM
After you press 7
"If you're calling about online order if you're calling about retail locations, press one.
For Sears Home Improvement, press two.
For Sears Home Warranty, press three.
For Sears Cleaning Services, press four."
Excerpt from a call with Kmart
Thursday, January 18, 2024 2:37 AM

Kmart Customer Phone Number 866-562-7848 - Stats

Phone number to dial866-562-7848
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm EST
Best time to dial10:45am
Average wait4 minutes
Current wait5 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web
Quality of communication94%
Quality of help73%
Customer votes453
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Kmart's Best Toll-Free/800 Customer Phone Number

This is Kmart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kmart agent. This phone number is Kmart's Best Phone Number because 17,940 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-562-7848 include Refunds, Cancel an order, Complaint, Location finder and other customer service issues. Rather than trying to call Kmart first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Kmart has 4 phone numbers. It's not always clear what is the best way to talk to Kmart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Kmart - by phone or otherwise

While 866-562-7848 is Kmart's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Kmart customers, is by calling their 800-326-8738 phone number for their Installation Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-326-8738 for Installation Customer Service. If you think this information is inaccurate or know of other ways to contact Kmart please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Kmart.

What is GetHuman's Relationship to Kmart?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Kmart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Kmart, including live chat and their website / help desk. Visit our Kmart Customer Service page for more information.
Kmart Customer Service

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