Toll-free · Press 2, then 2 for Online Account reset · Please enter the last 4 digits of your social security number or to enter an account or card number, press 0.
Toll-free · Press 0, then #. For Pension information · Business banking automated system: press 1, Key navigator support: press 2, Key capture: press 3, Question on PPP or loans portal: press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this KeyBank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Put in the last 4 digits of your Social Security number, then press 0. Next, press 6.
Here is how our research team describes the way the KeyBank phone system greets you: Please enter the last 4 digits of your social security number or to enter an account or card number, press 0.
Below are some clips we've found from KeyBank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Or to enter an account or card number, press zero.
Please enter the last four digits of your Social Security number."
Excerpt from a call with KeyBank
Monday, April 15, 2024 8:52 PM
What are the hours and when should I call?
KeyBank operates the call center for this 800-539-2968 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 174 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this KeyBank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like KeyBank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call KeyBank is Saturday.The most busy day to call is Tuesday, which averages 208% more phone calls by comparison.Again, this is based on a sample of 174 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call KeyBank is Thursday.
Why call this KeyBank number?
Below is a sample of recent calls to KeyBank, and their purpose. Are any of these similar to the reason you are trying to call?
Checking account balance inquiry: "Hey. I was calling to see what is the balance in my checking account."
- From a call lasting 6m 30s , Mar 30, 2024 10:57 PM
Issue with husband's transaction: "My husband took $690 out of the KeyBank and put it on the Cash App, which was not supposed to happen."
- From a call lasting 11m 5s , Mar 7, 2024 10:06 PM
Unauthorized charges on credit: "I calling about some money that is taken from my account, it's from my credit."
- From a call lasting 11m 43s , Feb 17, 2024 11:00 PM
Early paycheck cancellation: "I don't want to get paid early on Tuesday, I want it on Thursday."
- From a call lasting 9m 50s , Feb 13, 2024 10:22 PM
More Ways to Contact KeyBank Customer Service
There are of course other ways to contact KeyBank customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, KeyBank provides this option.
Use the link to connect with customer service through Twitter
KeyBank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- KeyBank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is KeyBank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a KeyBank agent. This phone number is KeyBank's best phone number because 5,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-539-2968 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call KeyBank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, KeyBank has 3 phone numbers. It's not always clear what is the best way to talk to KeyBank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for KeyBank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like KeyBank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.