How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kentucky Utilities Co phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then just keep pressing 0 until you get a representative.
Here is how our research team describes the way the Kentucky Utilities Co phone system greets you: Residential customers: press 1, Business customers: press 2.
Below are some clips we've found from Kentucky Utilities Co's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Kentucky Utilities and Old Dominion Power.
Residential customers, press one.
Business customers, landlords, and bill if you are calling about a power outage, downed wire, street light, or any other power problem, press one."
Excerpt from a call with Kentucky Utilities Co
Wednesday, January 3, 2024 6:26 PM
The first phone menu
"Thank you for calling Kentucky Utilities and Old Dominion Power.
Residential customers, press one.
Business customers, landlords, and builders, press two."
Excerpt from a call with Kentucky Utilities Co
Friday, March 22, 2024 3:43 PM
What are the hours and when should I call?
Kentucky Utilities Co operates the call center for this 800-981-0600 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kentucky Utilities Co phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kentucky Utilities Co staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kentucky Utilities Co is Friday.The most busy day to call is Monday, which averages 76% more phone calls by comparison.Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Kentucky Utilities Co is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kentucky Utilities Co staffs the call center well on Friday.
Why call this Kentucky Utilities Co number?
Below is a sample of recent calls to Kentucky Utilities Co, and their purpose. Are any of these similar to the reason you are trying to call?
Billing issue: "The bill says final pay date is 2/6 but they turned it off today."
- From a call lasting 14m 21s , Apr 5, 2024 5:16 PM
Reporting power outage: "Are you aware of the outage in Harrodsburg or not?"
- From a call lasting 3m 35s , Feb 26, 2024 7:37 AM
More Ways to Contact Kentucky Utilities Co Customer Service
There are of course other ways to contact Kentucky Utilities Co customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Kentucky Utilities Co, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Kentucky Utilities Co customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kentucky Utilities Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kentucky Utilities Co agent. This phone number is Kentucky Utilities Co's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-981-0600 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Kentucky Utilities Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Kentucky Utilities Co has 1 phone number. It's not always clear what is the best way to talk to Kentucky Utilities Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kentucky Utilities Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kentucky Utilities Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.