How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kaiser Permanente - Oregon/Washington phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, press 5. Then press 0. Next, say "Not a member." Then press 0.
Here is how our research team describes the way the Kaiser Permanente - Oregon/Washington phone system greets you: Medical care: press 1, Dental care: press 2, Eye care: press 3, Pharmacy: press 4, Billing or coverage: press 5. For anything else, say "operator" or press 0.
Below are some clips we've found from Kaiser Permanente - Oregon/Washington's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Kaiser Permanente Northwest.
For medical emergencies, call nine one one or visit the nearest emergency room.
For questions about billing or coverage, say coverage or press five.
To talk to an operator, say operator or press zero.
This call may be monitored or recorded. For medical care, such as make an appointment, get care advice, or returning a call, say medical care or press one.
For dental care, say dental or press two."
Excerpt from a call with Kaiser Permanente - Oregon/Washington
Tuesday, February 13, 2024 10:17 PM
What are the hours and when should I call?
Kaiser Permanente - Oregon/Washington operates the call center for this 800-813-2000 phone number Mon-Sun 8am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 322 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kaiser Permanente - Oregon/Washington phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kaiser Permanente - Oregon/Washington staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kaiser Permanente - Oregon/Washington is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 322 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Kaiser Permanente - Oregon/Washington is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kaiser Permanente - Oregon/Washington staffs the call center well on Friday.
Conclusion and closing notes
This is Kaiser Permanente - Oregon/Washington's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kaiser Permanente - Oregon/Washington agent. This phone number is Kaiser Permanente - Oregon/Washington's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-813-2000 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Kaiser Permanente - Oregon/Washington first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kaiser Permanente - Oregon/Washington has 1 phone number. It's not always clear what is the best way to talk to Kaiser Permanente - Oregon/Washington representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kaiser Permanente - Oregon/Washington. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kaiser Permanente - Oregon/Washington. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.