How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this John Hancock phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 then 1
Below are some clips we've found from John Hancock's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling John Hancock Retirement Plan Services.
To reach your client account representative using your contract number, press one.
If you know the name or extension of the person you want to reach, press two."
Excerpt from a call with John Hancock
Friday, January 19, 2024 5:57 PM
The first phone menu
"Thank you for calling John Hancock Retirement Plan Services.
You do not have a touch tone phone, please hold and your call will be transferred.
To reach your client account representative using your contract number, press one.
If you know the name or extension of the person you want to reach, press two.
For the national conversion center, press five.
To reach the adviser team for licensing and compensation, press nine."
Excerpt from a call with John Hancock
Friday, January 19, 2024 5:57 PM
What are the hours and when should I call?
John Hancock operates the call center for this 800-333-0963 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 552 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this John Hancock phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like John Hancock staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call John Hancock is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 552 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call John Hancock is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that John Hancock staffs the call center well on Thursday.
Why call this John Hancock number?
Below is a sample of recent calls to John Hancock, and their purpose. Are any of these similar to the reason you are trying to call?
Missing tax form request: "I haven't received my ten ninety nine for twenty twenty three, which I need for my accountant."
- From a call lasting 2m 52s , Feb 27, 2024 4:38 PM
401k options inquiry: "I just parted ways with a company and I was wondering how can I check my 401k and see what my options are."
- From a call lasting 2m 7s , Feb 14, 2024 4:54 PM
Check annuity withdrawal status: "I want to see if I got approved for the partial withdrawal from my annuity."
- From a call lasting 6m 40s , Jan 19, 2024 5:57 PM
More Ways to Contact John Hancock Customer Service
There are of course other ways to contact John Hancock customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- John Hancock customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is John Hancock's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a John Hancock agent. This phone number is John Hancock's best phone number because 3,312 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-0963 include Get financial advice and other customer service issues. Rather than trying to call John Hancock first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, John Hancock has 6 phone numbers. It's not always clear what is the best way to talk to John Hancock representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for John Hancock. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like John Hancock. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.