JCPenney Card Services Phone Number

Call JCPenney Card Services customer service faster with GetHuman

  • Calls JCPenney Card Services's Customer Service department
  • The average hold time is 2m
  • Hours are 24 hours, 7 days
  • The best time to call is 2pm
  • Popular issues for this call center: Setup an account, Question, Complaint, and Lower my rate.
  • Reach a live JCPenney Card Services agent: Press 0# whenever it asks for an account or phone number, then say "Customer Service" and then press 7.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling JCPenney Credit Services. For general card inquiries, say account summary. For technical questions regarding the usage of our website, say online assistance. Please hold while I transfer you to technical support. To help us serve you better, we invite you to participate in a brief automated survey following your call. The agent assisting you is unaware of your participation. Please remain on the line following the call, and you'll be transferred directly to the survey. This entire call will be recorded and monitored. Please hold. Thank you for calling JCPenney Card. Card services. This is Erica. Can I have your first and last name? Thank you so much for the information. Can you provide for me the phone number that's associated with your account?"
Excerpt from a call with JCPenney Card Services
Friday, January 12, 2024 1:22 AM
They may ask your reason for calling (instead of a menu)
"This entire call will be recorded and monitored. Synchrony Bank. You're speaking to Shane, fraud department. How can I help?"
Excerpt from a call with JCPenney Card Services
Saturday, March 2, 2024 5:30 PM
The first phone menu
"Thank you for calling JCPenney Credit Services. For general card inquiries, say account summary. For technical questions regarding the usage of our website, say online assistance. Sorry. I didn't hear you. Please say one of the following options. For general card inquiries, say account summary.
Or press one.
For technical questions regarding the usage of our website, say online assistance or press two."
Excerpt from a call with JCPenney Card Services
Friday, January 5, 2024 9:29 PM

JCPenney Card Services Customer Phone Number 800-527-4403 - Stats

Phone number to dial800-527-4403
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2pm
Average wait2 minutes
Current wait5 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone
Quality of communication88%
Quality of help86%
Customer votes399
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

JCPenney Card Services's Best Toll-Free/800 Customer Phone Number

This is JCPenney Card Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JCPenney Card Services agent. This phone number is JCPenney Card Services's Best Phone Number because 2,424 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-527-4403 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call JCPenney Card Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, JCPenney Card Services has 1 phone number. It's not always clear what is the best way to talk to JCPenney Card Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JCPenney Card Services - by phone or otherwise

While 800-527-4403 is JCPenney Card Services's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact JCPenney Card Services please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JCPenney Card Services.

What is GetHuman's Relationship to JCPenney Card Services?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JCPenney Card Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

For more general information about JCPenney Card Services, other (non-phone) ways of contacting them, and for guidance on common customer issues, visit out JCPenney Card Services Customer Service article.
JCPenney Card Services Customer Service

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