J. Crew Phone Number

Call J. Crew customer service faster with GetHuman

  • Calls J. Crew's Customer Service department
  • The average hold time is 3m
  • Hours are Mon-Sun 7am-11:59pm EST
  • The best time to call is 10:15am
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live J. Crew agent: Press 0.
  • What you hear when you call: Existing orders: press 1, New orders: press 2, Questions regarding your credit card: press 3.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling J. Crew. Be sure to visit us online at J. Crew dot com. We're available via chat and email. If you'd like to speak to someone about an existing order, press one. If you'd like to place a new order with an agent, press two."
Excerpt from a call with J. Crew
Sunday, January 7, 2024 8:35 PM
The first phone menu
"Thank you for calling J Crew. Be sure to visit us online at j crew dot com. Your call may be monitored for quality and training purposes.
We're available via chat and email. If you'd like to speak to someone about an existing order, press one.
If you'd like to place a new order with an agent, press two."
Excerpt from a call with J. Crew
Friday, March 8, 2024 8:41 PM
After you press 1
"To request a price adjustment for full priced items purchased within the last seven day please press one.
To request a change to your order or cancel your recently placed order, press two."
Excerpt from a call with J. Crew
Friday, March 1, 2024 2:31 PM

J. Crew Customer Phone Number 800-562-0258 - Stats

Phone number to dial800-562-0258
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun 7am-11:59pm EST
Best time to dial10:15am
Average wait3 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, facebook, web, twitter, chat
Quality of communication80%
Quality of help75%
Customer votes325
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

J. Crew's Best Toll-Free/800 Customer Phone Number

This is J. Crew's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a J. Crew agent. This phone number is J. Crew's Best Phone Number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-562-0258 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call J. Crew first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web or twitter or chat. In total, J. Crew has 1 phone number. It's not always clear what is the best way to talk to J. Crew representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting J. Crew - by phone or otherwise

While 800-562-0258 is J. Crew's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via contactus@jcrew.com for Customer Service. If you think this information is inaccurate or know of other ways to contact J. Crew please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for J. Crew.

What is GetHuman's Relationship to J. Crew?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like J. Crew. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

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Beyond the Phone Number

There are other ways to get in touch with J. Crew, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our J. Crew Customer Service page for more information.
J. Crew Customer Service

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