How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Illuminating Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just keep repeating "Representative." Then say "something else." Next, just keep pressing 0, and you will be transferred to a representative.
Here is how our research team describes the way the Illuminating Company phone system greets you: In a few words, tell me how I can help you today?
Below are some clips we've found from Illuminating Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Illuminating Company, a FirstEnergy company.
Your call may be monitored or recorded for quality.
FirstEnergy is currently experiencing high call volumes and a longer than normal delay can be expected.
If your call is not of an urgent nature, you may wish to contact us via our website at first energy corp dot com.
Please provide a phone number where you can be reached if a personal follow-up contact is needed.
Thank you for your understanding."
Excerpt from a call with Illuminating Company
Tuesday, January 30, 2024 1:25 PM
They may need the phone number on your account
"What's the ten digit phone number associated with your account?"
Excerpt from a call with Illuminating Company
Thursday, April 4, 2024 4:14 PM
They may ask your reason for calling (instead of a menu)
"Welcome to the Illuminating Company, a FirstEnergy company.
Your call may be monitored or recorded for quality.
Greetings. I'm your automated assistant.
Using a short phrase, please describe why you're calling today."
Excerpt from a call with Illuminating Company
Tuesday, March 26, 2024 12:50 PM
They may ask you to say or enter information
"I still didn't understand what you said. Reducing any background noise may help me.
Here are some additional topics I can help you with.
Remember, you can say the option out loud if you hear the one that matches your question."
Excerpt from a call with Illuminating Company
Monday, April 1, 2024 12:14 PM
They may need to look up your account
"Make a payment. To do this, I'll need to look up your account."
Excerpt from a call with Illuminating Company
Thursday, April 4, 2024 4:14 PM
What are the hours and when should I call?
Illuminating Company operates the call center for this 800-589-3101 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 134 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Illuminating Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Illuminating Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Illuminating Company is Wednesday.The most busy day to call is Thursday, which averages 112% more phone calls by comparison.Again, this is based on a sample of 134 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Illuminating Company is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Illuminating Company number, but it is also the day with the shortest hold times.
Why call this Illuminating Company number?
Below is a sample of recent calls to Illuminating Company, and their purpose. Are any of these similar to the reason you are trying to call?
Reporting outage: "Hi, I'm calling to report an outage at my address in Olmsted Township, Ohio."
- From a call lasting 4m 30s , Apr 1, 2024 8:13 PM
Assistance with activation: "I need help activating my account."
- From a call lasting 2m 51s , Apr 1, 2024 2:59 PM
Power outage inquiry: "I'm afraid of a complete loss of power, and I know that because of my bill they reconnected my services until the eleventh until I go to PIP."
- From a call lasting 6m 49s , Mar 26, 2024 12:50 PM
Payment via phone number: "I wanna make a payment. Use my phone number."
- From a call lasting 2m 11s , Mar 25, 2024 6:51 PM
Use the link to connect with customer service through Twitter
Illuminating Company, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Illuminating Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Illuminating Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Illuminating Company agent. This phone number is Illuminating Company's best phone number because 1,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-589-3101 include Setup Service, Change Services, Cancel My Services, Meter Reading, Complaint and other customer service issues. Rather than trying to call Illuminating Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Illuminating Company has 1 phone number. It's not always clear what is the best way to talk to Illuminating Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Illuminating Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Illuminating Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.