How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Illinois Secretary of State phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Illinois Secretary of State number should go right to a real human being
Below are some clips we've found from Illinois Secretary of State's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Illinois Secretary of State information line.
Please note that most services that are offered at the DMV are also available online at I l s o s dot gov.
If you are sixty five years of age or older and need a road test you can now visit our senior only locations in Bridgeview on Oquito Avenue, in Evanston, on Ridge Avenue, in Westchester on Roosevelt Road, and at the Calumet Park Township Center on Ashland Avenue.
For walk in services Monday through Friday from eight AM to four PM.
For assistance with appointments or for DMV locations, hours of operation, or facility related issues, press two.
Press three for assistance obtaining your online authorization PIN or vehicle renewal PIN."
Excerpt from a call with Illinois Secretary of State
Tuesday, January 30, 2024 6:58 PM
The first phone menu
"Thank you for calling the Illinois Secretary of State information line.
Please note that most services that are offered at the DMV's are also available online at I l s o s dot gov.
If you are sixty five years of age or older and need a road test, you can now visit our senior only locations in Bridgeview on Oquito Avenue, in Evanston on Ridge Avenue, in Westchester on Roosevelt Road, and at the Calumet Park Township Center on Ashland Avenue for walk in services Monday through Friday, from eight AM to four PM.
Press five for accounting and revenue, including questions about refunds.
Press six for title issues or resolutions.
Press seven for general inquiries.
Press the pound sign for the previous menu. Press zero to repeat these options.
For assistance with appointments or for DMV locations, hours of operation, or facility related issues, press two.
Press three for assistance obtaining your online authorization PIN or vehicle renewal PIN.
For all other questions, please press four or stay on the line.
Press one for driver services related questions, including driver's licenses, driver status, SR twenty two insurance, traffic violations, or obtaining your online authorization number or PIN."
Excerpt from a call with Illinois Secretary of State
Tuesday, March 12, 2024 10:06 PM
In fact, much of this information on this page is superfluous because this Illinois Secretary of State phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Illinois Secretary of State operates the call center for this 800-252-8980 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 166 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Illinois Secretary of State phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Illinois Secretary of State staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Illinois Secretary of State is Friday.The most busy day to call is Tuesday, which averages 28% more phone calls by comparison.Again, this is based on a sample of 166 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Illinois Secretary of State is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Illinois Secretary of State staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Conclusion and closing notes
This is Illinois Secretary of State's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Illinois Secretary of State agent. This phone number is Illinois Secretary of State's best phone number because 5,412 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-8980 include Vehicle Title, Dealership Issues, Vehicle Plate, Forms, Corporation Issues and other customer service issues. Rather than trying to call Illinois Secretary of State first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Illinois Secretary of State has 2 phone numbers. It's not always clear what is the best way to talk to Illinois Secretary of State representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Illinois Secretary of State. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Illinois Secretary of State. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.