How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Huawei phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then wait
Below are some clips we've found from Huawei's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Huawei Enterprise support center.
For enterprise business, please press one. For solar products, press two.
For enterprise please for critical and urgent problems, please press one."
Excerpt from a call with Huawei
Thursday, February 22, 2024 8:15 PM
The first phone menu
"Welcome to Huawei Enterprise support center.
For solar products, press two.
For enterprise business, please press one."
Excerpt from a call with Huawei
Thursday, March 28, 2024 3:11 PM
After you press 1
"Press the pound key to repeat.
For critical and urgent problems, please press one.
For technical support services, please press two."
Excerpt from a call with Huawei
Thursday, February 29, 2024 7:00 AM
What are the hours and when should I call?
Huawei operates the call center for this 855-482-9343 phone number 7am-10pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Huawei phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Huawei staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Huawei is Wednesday.The most busy day to call is Thursday, which averages 367% more phone calls by comparison.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Huawei is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Huawei staffs the call center well on Wednesday.
Why call this Huawei number?
Below is a sample of recent calls to Huawei, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking customer support: "I can't get into the phone."
- From a call lasting 4m 58s , Mar 14, 2024 2:42 PM
Technical issue with broadband: "I have a problem with my broadband in the UK and need assistance sorting it out."
- From a call lasting 3m 47s , Feb 22, 2024 8:15 PM
Play Store not updating: "Last few days, it's problem. It's not updated by Play Store."
- From a call lasting 8m 34s , Feb 22, 2024 4:56 AM
Technical support: "I need help with my phone maintenance."
- From a call lasting 2m , Feb 21, 2024 6:20 AM
Conclusion and closing notes
This is Huawei's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Huawei agent. This phone number is Huawei's best phone number because 1,164 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-482-9343 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Huawei first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Huawei has 1 phone number. It's not always clear what is the best way to talk to Huawei representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Huawei. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Huawei. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.