Holiday Inn Customer Service

Phone Number & Contact Information

800-465-4329
Toll-free·Calls Customer Service·Most popular Holiday Inn number
Q:How do I get a live human at Holiday Inn?
A:Say, "I don't know" or ask for a specialist.
Q:Does Holiday Inn offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Friday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

More Holiday Inn Customer Phone Numbers

866-310-7782 - New Customers
Toll-free · Press 1 then wait ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Holiday Inn phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "I don't know" or ask for a specialist.
Here is how our research team describes the way the Holiday Inn phone system greets you: Please tell me why you are calling today.
Below are some clips we've found from Holiday Inn's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling IHG Hotels and Resorts reservations. To ensure high quality service, your conversation may be recorded.
Please see our privacy statement at I h g dot com slash privacy to understand how we use and protect information.
To help us get you to the right person, please tell me why you're calling today."
Excerpt from a call with Holiday Inn
Monday, March 18, 2024 5:51 PM

What are the hours and when should I call?

Holiday Inn operates the call center for this 800-465-4329 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 68 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Holiday Inn phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Holiday Inn staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Holiday Inn is Sunday. The most busy day to call is Monday, which averages 100% more phone calls by comparison. Again, this is based on a sample of 68 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Holiday Inn is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Holiday Inn staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why call this Holiday Inn number?

Below is a sample of recent calls to Holiday Inn, and their purpose. Are any of these similar to the reason you are trying to call?
Payment refund delay: "I need my money back on my card. It's the principal's fifteen dollars or fifteen dollars fifteen dollars."
- From a call lasting 20m 16s , Feb 10, 2024 9:20 PM

The Editor's Notes on Calling Holiday Inn

Mar 18, 2024

Holiday Inn is a major hotel chain that operates in the United States and internationally. As it has over 1,100 properties around the world, it isn't surprising that Holiday Inn receives a lot of customer service calls each and every day.

Why Do People Call Holiday Inn Customer Support?

People call Holiday Inn customer support for a variety of reasons, including:

  • Making, changing and canceling reservations
  • Getting information about Holiday Inn hotels and resorts
  • Reporting complaints or concerns
  • Requesting an investigation into a billing problem or issue
  • Questions about IHG Rewards Club, the company's loyalty program
  • Technical support in using Holiday Inn's website or mobile apps

Best Practices for Calling Holiday Inn Customer Service

There are a couple of things you can do to help ensure that your call to Holiday Inn customer support is handled quickly and professionally:

  • Before calling, make sure that you have any relevant documentation and information in front of you. This may include your IHG Rewards Club number, reservation or cancelation number, correspondence between Holiday Inn and yourself about your situation, as well as billing statements.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Holiday Inn Customer Service?

Callers seem to be satisfied by the level of service provided by Holiday Inn customer service representatives. There are few reports of dissatisfaction in the media or online.

What Kinds of Issues Can Holiday Inn Customer Service Representatives Resolve?

Holiday Inn's customer service representatives can resolve many typical consumer issues. These include answering questions about resort and hotel properties and their amenities, reserving rooms, assisting with special accommodations or requests, canceling or changing reservations, addressing billing issues and providing details on a guest's IHG Rewards Club account.

What Can't Be Resolved With a Call to Holiday Inn Customer Service?

While Holiday Inn customer service agents are able to address most consumer issues, there are a few matters that may be difficult to resolve over the phone. These may include problems with reservations made via third-party websites or travel agents. In addition, a Holiday Inn customer service representative may have limited options if a caller is upset about how an issue was handled at an individual Holiday Inn hotel or resort property.

What Should You Do If You Have an Unsuccessful Call with Holiday Inn?

Sometimes, calls to Holiday Inn customer service don't go as you wish they would have. If you get off the phone with a customer service representative and feel as though your concerns were not appropriately addressed, don't fret. You may still be able to get your questions answered or your issues resolved.

First, review the notes that you took during your call. The notes may contain information that points to an area of misunderstanding or miscommunication between you and the customer service agent.

Next, call Holiday Inn customer service back. Politely note that this is your second call and that your initial conversation did not get your issues resolved. The next customer service agent that you speak to may have more training or experience and be in a better position to address your needs.

If a second call does not do the trick, try getting in touch with Holiday Inn using a different method. Holiday Inn offers the option of contacting through its online virtual assistant as well as its social media platforms. Both options provide you with a transcript of your communications, which could be useful if you have to escalate your case.

In situations where these options don't work, you could also try other routes of communication. If you reserved your room through a travel agent or third-party booking agency, you might try contacting them and asking if they are willing to advocate on your behalf.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Holiday Inn Customer Service

There are of course other ways to contact Holiday Inn customer service besides the phone. Below we list the best ones, by medium.
Holiday Inn's website
As a last, sometimes only, resort- Holiday Inn customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Holiday Inn's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Holiday Inn agent. This phone number is Holiday Inn's best phone number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-465-4329 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Holiday Inn first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Holiday Inn has 2 phone numbers. It's not always clear what is the best way to talk to Holiday Inn representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Holiday Inn. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Holiday Inn. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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