Hertz Phone Number

Call Hertz customer service faster with GetHuman

  • Calls Hertz's Customer Service department
  • The average hold time is 21m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:35am
  • Popular issues for this call center: Lost and Found, Change Reservation, Problem With a Rental, Refund a Charge, and Find a Reservation.
  • Reach a live Hertz agent: Press 1 at the first menu. Next, must select an option 1-3.
  • What you hear when you call: Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance. For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app. Let's go. Please listen carefully as our options have changed. For support related to upcoming reservation, press one. For a rental in progress or roadside support issue, press two. Please select an option. For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app."
Excerpt from a call with Hertz
Thursday, February 15, 2024 4:06 PM
The first phone menu
"You for calling Hertz. Your call may be recorded or monitored for quality assurance. For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit hertz dot com or download the Hertz app. Let's go. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress or roadside support issue, press two."
Excerpt from a call with Hertz
Thursday, March 21, 2024 4:24 PM
After you press 1
"For a completed rental, press three.
For gold plus reward in To book or modify upcoming reservation within US and Canada, press one."
Excerpt from a call with Hertz
Thursday, March 21, 2024 9:28 PM
After you press 2
"To repeat this message, press nine.
If you are currently renting a vehicle, and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical break down and needs an emergency roadside assistance, press two."
Excerpt from a call with Hertz
Friday, March 8, 2024 9:24 PM
After you press 3
"For all inquiries related to your recent rental experience, we have enabled w w w dot Hertz dot com slash contact us on our web site that will provide you with the best and most efficient way to quickly resolve your inquiry. All support is now available through this platform. And once you submit your web form inquiry, a customer care professional will respond to you within our standard three to five business day turnaround time. If you still need to speak with an agent, press five now. To repeat this message, press nine. To go back to the main menu, press pound.
To repeat this message, press To better assist you, please choose one of the following options.
If you would like a copy of your rental receipt, press one.
If you have a question about the release of your deposit or hold on your Hertz rental, press two."
Excerpt from a call with Hertz
Monday, March 11, 2024 1:45 AM
After you press 4
"For the faster service option, please visit Hertz dot com or the Hertz app to update your profile, reset, or retrieve your password, view or redeem your points and much more. To better assist you, please choose one of the following options.
To inquiry about missing point, press one.
For name change, press two.
To purchase or transfer points, press three.
To redeem points towards a future reservation, press four.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Hertz
Wednesday, March 27, 2024 11:22 PM

Hertz Customer Phone Number 800-654-3131 - Stats

Phone number to dial800-654-3131
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:35am
Average wait21 minutes
Current wait23 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, email
Quality of communication53%
Quality of help50%
Customer votes5,633
Information last updatedTue Mar 26 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Hertz's Best Toll-Free/800 Customer Phone Number

This is Hertz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hertz agent. This phone number is Hertz's Best Phone Number because 46,038 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-654-3131 include Lost and Found, Change Reservation, Problem With a Rental, Refund a Charge, Find a Reservation and other customer service issues. The Hertz call center that you call into has employees from Alabama, Oklahoma and is open 24 hours, 7 days according to customers. In total, Hertz has 6 phone numbers. It's not always clear what is the best way to talk to Hertz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Hertz - by phone or otherwise

While 800-654-3131 is Hertz's best toll-free number, there are 10 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Hertz customers, is by calling their 800-654-5060 phone number for their Roadside Assistance department. Besides calling, the next favorite option for customers looking for help is via 800-654-5060 for Roadside Assistance. If you think this information is inaccurate or know of other ways to contact Hertz please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hertz.

What is GetHuman's Relationship to Hertz?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Hertz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Hertz, including live chat and email and their website / help desk. Visit our Hertz Customer Service page for more information.
Hertz Customer Service

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