Google Play Customer Service
Phone Number & Contact Information
Toll-free·Calls Customer Service·Most popular Google Play number
How do I get through the phone menu to a real live person?
The first phone menu
To get you to the right specialist, it helps to know what type of support you need. If it's for apps, music, or other purchases from Google Play, press one. Support for a hardware device, press two. Or if you can't sign in to your account, press three."
After you press 1
"If you can't sign in to your account, please visit Google dot com slash For troubleshooting issues with apps, movies, books, or newsstand, press one. For play music, press two. For refunds, press three. For help with the Play gift card, press four."
After you press 2
"For your protection, we don't change any account. If you need technical support, for a Google phone or tablet, press one. To check on a recent order, or manage a subscription on Google Store, press two. Ask questions before you buy, three. Or for Nest, press four."
What are the hours and when should I call?
My Experience Calling 855-836-3987
My call to Google Play's support was answered with an automated menu system in a pleasant human voice. You're immediately told to go online for locked accounts, and that credentials can't be changed over the phone for your protection. After that, you're given menu options that line up well with the most frequent reasons people call: help with apps, music, or other purchases from the Google Play store, support for hardware devices, and help signing in to your account. The menu will repeat three times, after which the call disconnects. Once you select a menu option, there's no way to return to the previous menu; you must hang up and call again.
Some of the options won't take you to an agent. Selecting the third option will give you an emphatic message saying they can't unlock your account over the phone. It provides the link to do so yourself and says it's designed so only you can recover your account. The call then disconnects. You'll get a similar message for help with Google Play refunds. If you need help troubleshooting an app, the recorded message tells you to tap "Help and Feedback" in the app or visit Google Play's online Help Center. For help with Nest devices, your call is transferred as if an agent will answer, but instead, it's another recording saying Nest's support number is no longer active and to visit the website.
Most of the menu options will get you to a human agent. For device hardware support, you can talk to an agent about problems with a specific phone or tablet, recent orders or subscriptions, and any questions you have before a purchase. The agent answered my call quickly and seemed knowledgeable. I was looking for help with my Pixel phone, and overall, it was a smooth experience.
The other option from the main menu is support for apps, music, and other Google Play purchases. If you need help with gift cards, charges you don't recognize, or subscriptions, you'll be connected with an agent. For music support, your call is actually transferred to a different help center; Google Play Music changed to YouTube Music in 2021, and YouTube has its own support center. However, the transfer was almost instant, and the agent answered right away.
It's difficult to find information about calling Google Play support through their website. When you click "contact us," you'll always see the options for live chat and email, but sometimes you'll also see the option to "get a call." It doesn't provide you with a number to call yourself. Call and chat both list hours of operation, but it seems they're open 24 hours. The 855-836-3987 phone line is closed in the evenings, though. Instead of an agent, I got a recording that they were closed when I called around 6 p.m. EST. I couldn't find anything listing their specific hours. If your problem isn't resolved over the phone, the Google Play website is the next best option.
More Ways to Contact Google Play Customer Service
Conclusion and closing notes
This is Google Play's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Google Play agent. This phone number is Google Play's best phone number because 138,996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-836-3987 include Technical Support, Update Account Information, Recover Account, Refund or Suspicious Charges, Gift Card Won't Load and other customer service issues. The Google Play call center that you call into has employees from California, India and is open 24 hours, 7 days according to customers. In total, Google Play has 1 phone number. It's not always clear what is the best way to talk to Google Play representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Google Play. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Google Play. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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