How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Gillette phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 4.
Here is how our research team describes the way the Gillette phone system greets you: For orders or to place an order, press 1. For product questions, press 2. For new products, press 3. For all other questions, press 4.
Below are some clips we've found from Gillette's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Gillette. To continue in English, press one.
If you would like to place an order, press one. To check the status of an order, press two."
Excerpt from a call with Gillette
Wednesday, February 7, 2024 10:39 PM
What are the hours and when should I call?
Gillette operates the call center for this 800-445-5388 phone number Mon-Fri 9am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Gillette phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Gillette staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Gillette is Wednesday.The most busy day to call is Thursday, which averages 800% more phone calls by comparison.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Gillette is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Gillette staffs the call center well on Wednesday.
Why call this Gillette number?
Below is a sample of recent calls to Gillette, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting compatible razor handle: "I guess I'm looking for something that's compatible that fit in my razor handle, not the blade, just the handle where I just push both sides."
- From a call lasting 7m 52s , Mar 1, 2024 5:24 PM
Quality issue with razors: "I had bought some razors at Walmart that were rusty and I never received the replacement coupons from Gillette."
- From a call lasting 8m 10s , Feb 7, 2024 10:39 PM
Quality issue with razor handle: "The razor holder only lasted five months and now the blade won't fit in properly, with a strange probe-like part popping out."
- From a call lasting 14m 48s , Feb 2, 2024 9:32 PM
Calling Gillette's automated system isn't any help unless you call within normal business hours, as no help is available from the automated system. When you call Gillette, you're initially asked what language you want and asked to select the reason for your call. You're provided with options including placing an order, checking the status of an order, asking questions about a Gillette razor and more.
However, none of this matters if you're working with the automated system, because the system won't do anything helpful. If you try to ask questions or place an order, you're told the normal operating hours of business are from 9 am to 6 pm Monday through Friday and had that information repeated to you a second time. If you stay on the line past that, you're told that you should hang up and dial 911 if you're having a medical emergency. Given that Gillette sells razors, that disclaimer does make sense, but it's a little jarring.
If you try to check the status of your order, Gillette will give information about its website and encourage you to search there. If you stay on the line, you'll get the exact same message again about normal business hours, even though the system says to stay on the line for a customer service representative.
Overall, I didn't find this to be a very impressive call. The automated system seems to only exist to give callers the illusion of choice, as it doesn't provide any new information and is completely useless when you can't get through to a representative. Even something as basic as providing the system with tracking information to check the status of an order is beyond the system's capabilities.
Based on this interaction, I would try during regular business hours but would not bother outside of that.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact Gillette Customer Service
There are of course other ways to contact Gillette customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Gillette customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Gillette's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Gillette agent. This phone number is Gillette's best phone number because 612 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-445-5388 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Gillette first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Gillette has 1 phone number. It's not always clear what is the best way to talk to Gillette representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Gillette. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Gillette. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
