Press 0, then wait on the line until transferred to a representative. · If at any time you would like to speak to someone in customer care, press 0. For natural gas emergency, press 1. If already a customer, press 2. If you want to become a customer, press 3. To make a payment, press 5.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Georgia Natural Gas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Georgia Natural Gas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Georgia Natural Gas this afternoon.
Calls are monitored and recorded for quality and training purposes.
If at any time you'd like to speak with someone in customer care, press zero.
If you are reporting a gas leak or natural gas emergency, press one."
Excerpt from a call with Georgia Natural Gas
Friday, January 5, 2024 8:40 PM
The first phone menu
"Hi. Thanks for calling Georgia Natural Gas this morning.
Calls are monitored and recorded for quality and training purposes.
If at any time you'd like to speak with someone in customer care, press zero.
If you are reporting a gas leak or natural gas emergency, press one.
If you're already a Georgia natural gas customer, press two."
Excerpt from a call with Georgia Natural Gas
Tuesday, March 5, 2024 1:54 PM
What are the hours and when should I call?
Georgia Natural Gas operates the call center for this 877-850-6200 phone number Mon-Fri 7am-8pm, Sat 8am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 184 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Georgia Natural Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Georgia Natural Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Georgia Natural Gas is Friday.The most busy day to call is Monday.Again, this is based on a sample of 184 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Georgia Natural Gas is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Georgia Natural Gas number, but it is also the day with the shortest hold times.
Why call this Georgia Natural Gas number?
Below is a sample of recent calls to Georgia Natural Gas, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting bill printout: "I need a printout of my bill from January to December of 2023."
- From a call lasting 4m 25s , Apr 4, 2024 6:46 PM
Address verification: "Jones. My address is thirty seven twenty two Walton Way, extension, apartment one four one."
- From a call lasting 4m 15s , Mar 19, 2024 11:50 AM
More Ways to Contact Georgia Natural Gas Customer Service
There are of course other ways to contact Georgia Natural Gas customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Georgia Natural Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Georgia Natural Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Georgia Natural Gas agent. This phone number is Georgia Natural Gas's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-850-6200 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Georgia Natural Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Georgia Natural Gas has 2 phone numbers. It's not always clear what is the best way to talk to Georgia Natural Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Georgia Natural Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Georgia Natural Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.