GameStop Phone Number

Call GameStop customer service faster with GetHuman

  • Calls GameStop's Customer Service department
  • The average hold time is 33m
  • Hours are Mon-Sat 8am-10pm, Sun 8am-8pm CST
  • The best time to call is 9:30am
  • Popular issues for this call center: Missing order, Refund a Charge, Lost Gift Card, Gift Card Code Won't Work, and Account Access.
  • Reach a live GameStop agent: Press 1 at first menu.
  • What you hear when you call: Gamestop.com orders or product info, press 1. For Power Rewards account or Game Informer magazine subscription, press 2. For store-related inquiries, press 3. For gift card inquiries, press 4. For Gamestop blockchain, press 6.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling GameStop. To connect you to the person who can best assist you, please listen carefully and select from the following menu options. Press one for a assistance with your GameStop dot com order or product information. Press two for assistance with your GameStop Pro account or Game and Former magazine subscription."
Excerpt from a call with GameStop
Monday, January 8, 2024 3:57 PM
The first phone menu
"Thank you for calling GameStop. To connect you to the person who can best assist you, please carefully and select from the following menu options.
Press one for assistance with your GameStop dot com order or product information.
Press two for assistance with your GameStop Pro account or Game and Former magazine subscription.
Press four for assistance with a gift card inquiry.
Please press five to hear these options again."
Excerpt from a call with GameStop
Wednesday, February 28, 2024 7:03 PM
After you press 1
"If you are calling for the status of your order, press one.
If you are calling for the status of a replacement or refund, press two."
Excerpt from a call with GameStop
Wednesday, February 21, 2024 12:56 AM
After you press 3
"Press one for inquiries concerning a store return.
Press two for all other inquiries."
Excerpt from a call with GameStop
Saturday, March 16, 2024 11:55 PM

Calling GameStop Customer Care at 800-883-8895

Dec 29, 2023

I had a problem with an order that I placed online. It said that it shipped, but when it arrived, there was another game in the packaging. This was an odd mistake and not one that I've ever seen happen. Of course, the holiday season is extremely busy, and apparently, some elf wasn't paying too much attention in the packing department. I wasn't quite sure how to deal with the situation, but I still wanted the game that I paid for, so I figured the best thing to do was call GameStop and talk to someone about how to get this fixed. 

They probably have a lot of people calling their phone lines, especially since Christmas just ended. I may not be the only person who ended up in this situation, and there are probably people attempting to figure out how they can return things. Usually, you can't return games once they are open, and I'm sure that has caused some sticky situations with some angry customers. Despite that fact, I only spent about two minutes on hold, and that isn't bad as well, so if I had a new problem, I wouldn't hesitate to call GameStop again. 

When I called, an automated assistant picked up the call and said, "Thank you for calling GameStop. To connect you to the person who can best assist you, please listen carefully and select from the following menu options. Press 1 for assistance with your GameStop.com order or product information. Press 2 for assistance with your GameStop Pro account or Gamer magazine subscription. Press 3 for assistance with a store-related inquiry. Press 4 for a gift card-related inquiry. Press 5 to hear these options again." I chose option 1 because I needed assistance with my order from the online website. 

This took me to another directory, and there were around five options, but they went so quickly that I wasn't even sure what half of them were. This worked out in my favor, though, because I didn't know what to pick, and it automatically just transferred me straight to a hold line. It instructed me to "Please hold for the next available representative," which worked fine for me. I was on hold for about two minutes, listening to a calm guitar melody. Then Hector picked up the phone and explained that they would be sending me a shipping code to return the incorrect game, and once it was received, they would mail out the correct one. My only issue is that Hector had a really thick accent, and sometimes I had to ask him to repeat himself. Besides that, my problem was resolved, and the process was fairly simple.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

GameStop Customer Phone Number 800-883-8895 - Stats

Phone number to dial800-883-8895
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 8am-10pm, Sun 8am-8pm CST
Best time to dial9:30am
Average wait33 minutes
Current wait38 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, facebook, web, chat, twitter
Quality of communication79%
Quality of help80%
Customer votes7,860
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

GameStop's Best Toll-Free/800 Customer Phone Number

This is GameStop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GameStop agent. This phone number is GameStop's Best Phone Number because 20,202 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-883-8895 include Missing order, Refund a Charge, Lost Gift Card, Gift Card Code Won't Work, Account Access and other customer service issues. The GameStop call center that you call into has employees from Texas and is open Mon-Sat 8am-10pm, Sun 8am-8pm CST according to customers. In total, GameStop has 3 phone numbers. It's not always clear what is the best way to talk to GameStop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to GameStop?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like GameStop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with GameStop, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our GameStop Customer Service page for more information.
GameStop Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!