GEICO Customer Service
Phone Number & Contact Information
Toll-free·Calls Customer Service·Most popular GEICO number
More GEICO Customer Phone Numbers
How do I get through the phone menu to a real live person?
Heard when the phone system first answers
They may ask your reason for calling (instead of a menu)
Your call may be recorded for quality purposes. And I How can I help you today?"
They may ask you to say or enter information
Let's try this another way. Which of the following would you like? You can say a quote on a new policy or press one."
The first phone menu
Which of the following would you like? You can say a quote on a new policy, or press one, a claim or press two, roadside assistance or press three. For all other inquiries, please say other or press four."
What are the hours and when should I call?
Why call this GEICO number?
My Experience Calling 800-861-8380
I'm shopping around for a new auto insurance plan because the one that I have seems to just creep up every single year. I feel like starting over with a new company might help me start over again with a lower introductory rate. Plus, I see that green gecko on the TV all of the time, so I figure that it's worth a shot to see what GEICO can offer me. However, I'm not the most tech-savvy and I have a few special circumstances that an agent might be better able to handle. For that reason, I decided to give them a phone call to talk about a policy and a quote.
Going in, I had no idea how long I was going to end up on hold. I know that GEICO offers all types of policies for millions of people across the States, so I knew it was very possible that I may be on hold for a while. In the end, I was probably on hold for about ten minutes, which wasn't horrible, but it took me at least that long to navigate through their directory to get to their hold line. That part was annoying because the directory tree is extensive.
When I first called, an automated assistant greeted me by saying, "Thank you for calling GEICO. Your call may be recorded for quality purposes. How can I help you today?" I replied, "Sign up for a new policy," and then it said, "You’re calling about a new policy right?" Once I said yes, it questioned me again, "Okay, what type of policy are you calling about? You can say things like homeowners or auto, or list them all."
I replied that I needed an auto insurance policy and then one by one it requested a lot of information from me including my birthday, ten-digit phone number, and the zip code where I wanted to ensure my vehicle. It then asked me if I had an auto policy in the last six months and whether my spouse was active military or not. Each of these questions I had to respond to so it takes time to work your way through all of it.
Then it reminded me of the privacy policy and noted that I could see it online, and I thought I was going to get to the hold line, but not yet. Instead, it asked me, "If you own your home press 1, otherwise press 1." I chose one and then it said, "For a quote to bundle your home and auto press 1, otherwise press 2.
I pressed two and finally, the phone rang, but a second later the voice assistant was back and it told me, "We apologize for the wait. To skip the line, you can go to Geico.com. Otherwise, please stay on the line and we will be with you shortly." Finally, the wait music started. It did take about ten minutes but at this point, I was just glad to be in the queue. It was poppy elevator music and I did get to someone who spoke clear English so the rest of the process went fairly smoothly.
More Ways to Contact GEICO Customer Service
Conclusion and closing notes
This is GEICO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GEICO agent. This phone number is GEICO's best phone number because 286,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-861-8380 include Coverage Questions, Make a Claim, Update Account Info, Cancel Policy, Refund a Charge and other customer service issues. The GEICO call center that you call into has employees from New York, California and is open 24 hours, 7 days according to customers. In total, GEICO has 8 phone numbers. It's not always clear what is the best way to talk to GEICO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GEICO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GEICO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
What's on this page
Call with our super-powered phone
- Click to call- even from your desktop
- We dial and get a human for you
- AI-powered suggestions of what to say
- Keep a transcript and other stats
- Free, unintrusive: no account needed