GE Appliances Customer Service

Phone Number & Contact Information

800-626-2005
Toll-free·Calls Major Appliance Customer Service·Most popular GE Appliances number
Q:How do I get a live human at GE Appliances?
A:Press 4
Q:Does GE Appliances offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 8am-7pm EST. The least busy day is Saturday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

More GE Appliances Customer Phone Numbers

800-952-5039 - Water Products Customer Service
Toll-free · Use this number for all GE water Products · Water Heater Support Line - If you have a water product question, need to order parts, or set up service, press 1. For servicers, suppliers, distributors, or installers, or to inquire about a claim, press 2. For heaters purchased from 2009-2017, press 3. For heaters purchased prior to 2017, press 4.
877-959-8688 - Parts & Accessories Customer Service
Toll-free · Direct to a human ·
800-432-2737 - Appliance Service Customer Service
Toll-free · Direct to a human · Press 1 if you would like us to text you a link to the website, or hold to continue.
800-626-2224 - Extended Warranty Customer Service
Toll-free · Direct to a human · To schedule a repair, press 1. To check the status of a repair, press 2. To file or renew your contract or get a price quote, press 3. To make a payment on your contract, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this GE Appliances phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4
Here is how our research team describes the way the GE Appliances phone system greets you: To receive a text link, press 1; or to continue, press 2.
Below are some clips we've found from GE Appliances's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"If you are calling to obtain a copy of the use and care manual, please press one. Welcome to the GE Appliances answer center. To ensure quality, all calls are recorded. By giving or confirming your phone number, you consent to us calling or texting you. You can avoid waiting for an agent by scheduling service, ordering parts, or finding product information at g e appliances dot com forward slash support. G e appliances dot com is quick and easy and available all day every day. If you would like to receive a text link, please press one."
Excerpt from a call with GE Appliances
Wednesday, January 10, 2024 5:34 PM
They may need the phone number on your account
"GE Appliances answer center is currently closed. Please press one, and we will send you a direct link to our website at g e appliances dot com slash support where you can get answers to Please enter the ten digit phone number you would like us to send a text message to."
Excerpt from a call with GE Appliances
Sunday, February 4, 2024 5:48 PM
They may ask you to say or enter information
"If you are calling to obtain a copy of the use and care manual, please press one.
Welcome to the GE Appliances answer center. To ensure quality, all calls are recorded.
By giving or confirming your phone number, you can say to us calling or texting you."
Excerpt from a call with GE Appliances
Thursday, January 4, 2024 9:17 PM

What are the hours and when should I call?

GE Appliances operates the call center for this 800-626-2005 phone number Mon-Fri 8am-8pm, Sat 8am-7pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 408 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GE Appliances phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GE Appliances staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GE Appliances is Saturday. The most busy day to call is Wednesday, which averages 88% more phone calls by comparison. Again, this is based on a sample of 408 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call GE Appliances is Thursday.

Why call this GE Appliances number?

Below is a sample of recent calls to GE Appliances, and their purpose. Are any of these similar to the reason you are trying to call?
Dishwasher not draining: "My dishwasher is still not draining properly after multiple repair attempts."
- From a call lasting 36m 29s , Mar 25, 2024 6:19 PM
Odor in washing machine: "My GE washing machine smells really bad and I've tried different cleaning products, but it still stinks."
- From a call lasting 3m 57s , Mar 19, 2024 6:32 PM
Installation inquiry: "I'm calling up to find out whether a service man is coming to install the two new doors."
- From a call lasting 4m 32s , Mar 14, 2024 5:06 PM
Refrigerator door rolling issue: "I bought a refrigerator yesterday, and I need a little help because every time you open the door, it rolls."
- From a call lasting 10m 25s , Feb 21, 2024 7:44 PM
Damaged refrigerator parts: "I noticed scratches on the handles and some damaged parts on the refrigerator that need fixing."
- From a call lasting 16m 59s , Feb 7, 2024 8:47 PM
Ordering replacement parts: "I need to order some replacement parts for my appliance."
- From a call lasting 4m 16s , Feb 7, 2024 8:37 PM
Request handle replacement: "I just wanna get the handles replaced then."
- From a call lasting 8m 54s , Feb 7, 2024 7:46 PM
Oven rack issue: "I'm calling in regard to my new oven and the way the racks pull in and out."
- From a call lasting 5m 47s , Jan 4, 2024 9:17 PM

My Experience Calling 800-626-2005

Feb 26, 2024

Contacting GE Appliances for repairs over the phone really isn't very effective, and if you try to do so on the weekend, it's almost completely ineffective. GE appears to prefer that people use their website over the phone when getting assistance with their appliances, as it pushes the website at every opportunity and doesn't allow any way to leave a message or interact with the automated system.

The one thing that the automated system does allow you to do is request a link to get to the website. If you do, the system asks you to enter your phone number where you want the link sent. Once you do, the system will send you the link and hang up after that. The link does work as intended, and if you have a smart device, you can even scan the serial tag and go straight to the website to get direct assistance with your appliance.

The link is also helpful for people who don't have easy access to the internet, as it offers appliance manuals, maintenance videos and ways to schedule service. Given that not everyone has easy access to the internet, this is a strong option for people who need appliance help outside of the Monday through Friday schedule and call on weekends.

If you do call on a weekend, you won't have any luck in getting through. The phone lines are only operational from 8 a.m. to 7 p.m. Eastern on Monday through Friday, and if you call outside of those times, you're only able to interact with the automated system and request a link to online services. If you try to interact with the automated system and don't request a link to online services, the system will automatically hang up. You have about five seconds to press 1 and get a link before the system hangs up and ends your call.

Overall, I don't love that GE makes it impossible to get assistance on the weekend, given how many people have trouble getting time to call until they get free time on the weekends. However, by offering a link to the support site, it's much easier for people who don't have easy access to reliable internet to get assistance. Most people do have a cell phone or can at least ask someone who does have a cell phone, which allows them to easily get connected. The system also doesn't assume that someone wants the link sent to the number they're calling from, which can help if they have a landline phone.

Based on this, I'd make sure that I was calling between Monday and Friday, but otherwise, I would feel comfortable using this number to get assistance.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact GE Appliances Customer Service

There are of course other ways to contact GE Appliances customer service besides the phone. Below we list the best ones, by medium.
GE Appliances's website
https://www.geappliances.com/ge/parts/ - Parts & Accessories
Use this link to find customer service help through their website
Online Help - Schedule Service Online
Use this link to find customer service help through their website
As a last, sometimes only, resort- GE Appliances customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is GE Appliances's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GE Appliances agent. This phone number is GE Appliances's best phone number because 10,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-626-2005 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call GE Appliances first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GE Appliances has 5 phone numbers. It's not always clear what is the best way to talk to GE Appliances representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for GE Appliances. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GE Appliances. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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