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How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Frontier Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" at the first menu, then you must say why you are calling in order to be transferred to a representative.
Here is how our research team describes the way the Frontier Communications phone system greets you: How can I help you?
Below are some clips we've found from Frontier Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Frontier Communications. Your call may be recorded.
It is your right and our duty under federal law to protect your account information.
Do you need to pay your bill, or do you need help getting a service issue fixed?
For a quick and easy way to pay your bill, download our all new mobile app and the app Store.
With our app, it's now easier than ever to manage your account, make payments, and more right at your fingertips.
Or go to frontier dot com.
We are currently experiencing high call volume and severe weather conditions affect affecting parts of your service area.
You may experience high wait times.
Did you know you can get help with the click of a button?
Please visit us at frontier dot com to use our live chat option."
Excerpt from a call with Frontier Communications
Monday, January 15, 2024 4:28 PM
They may ask you to say or enter information
"Hi. Thanks for calling Frontier Communications.
Your call may be recorded. It is your right and our duty under federal law to protect your account information.
Do you need to pay your bill or need help getting a service issue fixed?
Download our MyFrontier mobile app for a quick and easy way to manage your account, make payments, and get support.
Plus, you can check out our new free For Me rewards program right at your fingertips.
Do you want to hear your current balance? From there, you can make a payment.
I can provide you with your balance and payment information.
To start, let's look up your account. Please say or enter your ten digit phone or seventeen digit account number."
Excerpt from a call with Frontier Communications
Thursday, March 21, 2024 8:28 AM
They may need to look up your account
"Hi. Thanks for calling Frontier Communications.
Your call may be recorded. It is your right and our duty under federal law to protect your account information.
Do you need to pay your bill?
Or do you need help getting a service issue fixed? For a quick and easy way to pay your bill, download our all new mobile app in the App Store.
With our app it's now easier than ever to manage your account, make payments, and more.
Right at your fingertips, or go to frontier dot com.
Do you want to hear your current balance? From there, you can make a payment.
I can provide you with your balance and payment information.
To start, let's look up your account."
Excerpt from a call with Frontier Communications
Friday, January 19, 2024 9:01 PM
What are the hours and when should I call?
Frontier Communications operates the call center for this 800-921-8101 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 4,506 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Frontier Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Frontier Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Frontier Communications is Sunday.The most busy day to call is Thursday, which averages 232% more phone calls by comparison.Again, this is based on a sample of 4,506 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday, which is 854% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Shortest
Thu
Longest
Fri
Sat
The best time to call
In summation, the best day to call Frontier Communications is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Frontier Communications staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this Frontier Communications number?
Below is a sample of recent calls to Frontier Communications, and their purpose. Are any of these similar to the reason you are trying to call?
Request to cancel service: "I'm beyond pissed. I'm gonna say screw it and switch to somebody else."
- From a call lasting 9m 29s , Apr 17, 2024 4:06 PM
Address verification: "Confirming my address is Indiana, three one seven nine eight four three two two two."
- From a call lasting 2m 56s , Apr 16, 2024 7:35 PM
Update address information: "I need to update my address information for my account."
- From a call lasting 3m 14s , Apr 16, 2024 4:19 PM
Billing correction request: "Need to correct my bill."
- From a call lasting 2m 4s , Apr 16, 2024 1:01 AM
Billing inquiry about extra charge: "And I said, well, that's kinda crazy."
- From a call lasting 43m 39s , Apr 15, 2024 5:12 PM
Slow internet speed: "The Internet is slow."
- From a call lasting 13m 12s , Apr 15, 2024 3:21 AM
Attempting to reach Bill: "Hey, Bill."
- From a call lasting 2m 40s , Apr 14, 2024 3:07 PM
Phone and Internet issues: "My phone is not and the Internet's not working."
- From a call lasting 1m 24s , Apr 13, 2024 5:21 PM
Service request: "I need help with my service."
- From a call lasting 1m 16s , Apr 13, 2024 4:15 PM
Billing inquiry: "I have a question about my bill."
- From a call lasting 3m 57s , Apr 12, 2024 7:26 PM
I've been thinking about changing my internet provider for a while, and I know you can get better deals if you call and talk to an agent. So, I decided to call Frontier Communications. This is a tactic I use a lot, so I've talked to a lot of companies online. With that said, this was probably a moderate experience for me. I wouldn't say calling them is the worst experience because eventually you get to a real agent, and the one I talked to was amiable. However, the phone directory is a mess and it took me over five minutes to get through it.
That five minutes was spent working my way through the directory. I still had to wait for over ten minutes to talk to someone (although I chose callback service to save myself from being on hold). I'd probably still call them again, but I learned that customer service can be a struggle to get through to. Hopefully, now I've switched providers, I won't have problems with my internet... because I don't feel like dealing with this again anytime soon.
After I got through a basic message thanking me for calling and reminding me the call would be recorded, an automated voice asked if it could help me. I'm pretty sure it also repeated the question in Spanish. I said, "Want to talk to customer service about a new account." It told me it would get me to a customer consultant to help with the request. I thought it was going to put me on a hold line, but instead, it asked if I already had service with Frontier and if it was for home or business. Once I answered those questions, it asked for my zip code.
After I gave the answers, the system said, "One minute while I connect you." I expected the hold line again, but instead, I got a warning that there were no more voice-enabled commands and that I should use my keypad. Once again, it stated, "Please hold while we connect your call." This was the third time it told me it was going to connect me to someone, and then I ended up getting asked the same questions again.
This time, it told me, "If you're a current customer or have a pending order, press 1. To purchase for your home, press 2. For business, press 3. I chose 2 and asked a second time for my zip code. Finally, it said it was transferring the call and actually put me through to a hold line. I was majorly annoyed at this point, but it offered a callback in lieu of waiting ten minutes and that was a relief. I did get to a friendly agent, but it wasn't very nice to get asked the same series of questions from an automated message over and over.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact Frontier Communications Customer Service
There are of course other ways to contact Frontier Communications customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Frontier Communications provides this option.
As a last, sometimes only, resort- Frontier Communications customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Frontier Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frontier Communications agent. This phone number is Frontier Communications's best phone number because 48,300 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-921-8101 include Change Plan, Lower my bill, Technical Support, Cancel Plan, Make a Payment and other customer service issues. The Frontier Communications call center that you call into has employees from Texas and is open 24 hours, 7 days according to customers. In total, Frontier Communications has 4 phone numbers. It's not always clear what is the best way to talk to Frontier Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Frontier Communications. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Frontier Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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