Ford Phone Number

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  • Calls Ford's Customer Service department
  • The average hold time is 3m
  • Hours are Mon-Fri 8am-5pm EST
  • The best time to call is 10:15am
  • Popular issues for this call center: Where to buy, Complaint, Repairs, and Returns.
  • Reach a live Ford agent: Calling the Ford number above should go right to a real human being
  • What you hear when you call: Please hold for the next available representative.

Calling Ford Customer Care at 888-781-7319

Jan 3, 2024

Ford's 888-781-7319 phone number seems to be used for the Ford Motorsports and racing division of the Ford Motor Company, known as Ford Performance, and it couldn't be used for anything during the holidays. Given that Ford Performance really doesn't have a lot to do until the running of the Daytona 500 in February, it makes sense that the company's personnel would take off for an extended break at the end of the year.

It's also clear that this number isn't meant for the average customer, because it don't offer any kind of automated menu for anyone to navigate through. When the office is closed for the holiday season, there's no way to interact with anyone from Ford Performance. When I called this number, I was immediately taken to the automated message, which said the offices of Ford Performance were closed.

Since I'd made my initial call after business hours, I decided to call back again on Monday to see if that was just a standard greeting for after hours. This time, I was told that the offices of Ford Performance were closed for the holidays, and I would need to call back another day after the company had returned to work. There was no indication of when that would happen or when I should call back; the system simply chose to hang up at that point with no further interaction.

Customers calling this number when it's not available don't have any menu to go to, don't have any way to reach Ford's other offices under the Ford Motor Company umbrella, can't leave a message or interact in any way. Your only option in this situation is to try your call again another time.

Given what Ford Performance does, the average person has no need to use this number anyway. It's not meant to connect with Ford's customer vehicles division; it's meant for those who use Ford vehicles for professional racing. Most people will never have a need for this number in their lives, and the people who will likely won't be calling until the racing season gets going anyway.

Obviously, given how this number operates and the lack of any options for customers, I can't recommend calling this number in most circumstances. The only exceptions are if you happen to own or drive a racing vehicle or you want to purchase a racing vehicle. If you're calling about anything besides the high-performance division of Ford's vehicles, you won't get any use out of dialing this number.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Ford Customer Phone Number 888-781-7319 - Stats

Phone number to dial888-781-7319
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial10:15am
Average wait3 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat, facebook
Quality of communication90%
Quality of help92%
Customer votes523
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Ford's Best Toll-Free/800 Customer Phone Number

This is Ford's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ford agent. This phone number is Ford's Best Phone Number because 4,248 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-781-7319 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Ford first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or facebook. In total, Ford has 4 phone numbers. It's not always clear what is the best way to talk to Ford representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Ford?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ford. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Ford, including live chat and their website / help desk and through Facebook / Messenger. Visit our Ford Customer Service page for more information.
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