How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Foot Locker phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 7 at the first menu. Next, Press 4.
Here is how our research team describes the way the Foot Locker phone system greets you: To place an order, press 1. For assistance with a recent order, press 2. For return information, press 3. For store experiences, press 4. For additional options, press 7.
Below are some clips we've found from Foot Locker's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Foot Locker. To learn more about our data collection, use, and sharing practices and your privacy rights, Please visit our website and click on the privacy statement link.
To ensure quality customer service, this call may be monitored or recorded.
Please remain on the line to listen to our menu options or to speak to an available agent.
To place an order, press one.
For assistance with a recent order, press two."
Excerpt from a call with Foot Locker
Thursday, January 4, 2024 2:05 PM
The first phone menu
"Thank you for calling Foot Locker. To learn more about our data collection, use, and sharing practices, and your privacy rights, please visit our website and click on the privacy statement link.
To ensure quality customer service, this call may be monitored or recorded.
Please remain on the line to listen to our menu options or to speak to an available agent.
To place an order, press one.
For assistance with a recent order, press two.
For store experience, press four.
For additional options, press seven.
To repeat these options, press nine."
Excerpt from a call with Foot Locker
Tuesday, January 2, 2024 12:11 PM
What are the hours and when should I call?
Foot Locker operates the call center for this 800-991-6815 phone number Mon-Sun 6am-12am CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 52 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Foot Locker phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Foot Locker staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Foot Locker is Saturday.The most busy day to call is Thursday, which averages 225% more phone calls by comparison.Again, this is based on a sample of 52 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Foot Locker is Friday.
Why call this Foot Locker number?
Below is a sample of recent calls to Foot Locker, and their purpose. Are any of these similar to the reason you are trying to call?
No clear purpose: ""
- From a call lasting 1m 35s , Apr 4, 2024 2:07 PM
Issue with order payment: "Foot Locker took the money but haven't shipped out the order."
- From a call lasting 7m 44s , Mar 12, 2024 2:09 AM
Technical issue: "Just give me a second. Log oops."
- From a call lasting 1m 35s , Mar 7, 2024 3:32 PM
Click and collect availability: "I just wanna click and collect. Is this available on the website?"
- From a call lasting 2m 19s , Feb 21, 2024 2:40 PM
Issue with order refund: "I purchased items through Foot Locker using Karna but did not receive the expected refund in August."
- From a call lasting 7m 10s , Feb 10, 2024 9:04 PM
Order number issue: "I didn't receive no email, no nothing, but they took money from my account."
- From a call lasting 14m 6s , Jan 4, 2024 2:05 PM
More Ways to Contact Foot Locker Customer Service
There are of course other ways to contact Foot Locker customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Foot Locker provides this option.
Foot Locker, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Foot Locker, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Foot Locker customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Foot Locker's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Foot Locker agent. This phone number is Foot Locker's best phone number because 3,426 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-991-6815 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Foot Locker first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook or chat. In total, Foot Locker has 1 phone number. It's not always clear what is the best way to talk to Foot Locker representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Foot Locker. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Foot Locker. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.