How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Florida Power & Light phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" or "Commercial." Next, say, "Something Else." Say, "It's something else." Next, say, "Open a new account." Then say, "Representative."
Here is how our research team describes the way the Florida Power & Light phone system greets you: What type of account are you calling about? Residential or business?
Below are some clips we've found from Florida Power & Light's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
Our hours for regular business are eight AM to seven PM, Monday through Friday.
We are also open for move in and move out requests from nine AM to five PM, on Saturday.
We are always available for power related problems in including street light outages, reconnection for nonpayment, and emergency situations.
For non emergencies, you can use our automated phone system, f b l dot com, or mobile app.
Otherwise, please call back during our regular business hours.
I found an account using the phone number you're calling from."
Excerpt from a call with Florida Power & Light
Tuesday, January 30, 2024 5:56 AM
They may need the phone number on your account
"You can also say open a new account.
One moment, please.
We have access to your account. Please remain on the line.
Until you receive a ticket number from our outage reporting system.
We need to have a telephone number that can be used if we need to call you back concerning this problem.
Starting with the area code, please say or enter a contact phone number now, or say I don't have one."
Excerpt from a call with Florida Power & Light
Friday, February 2, 2024 10:51 PM
They may ask your reason for calling (instead of a menu)
"Floater Power and Light.
You'd like to return to the main menu. Is that right?
Say yes or press one.
Or if it's not right, say no or press main menu.
In a few words, please tell me the reason for your call."
Excerpt from a call with Florida Power & Light
Wednesday, February 28, 2024 11:43 PM
They may ask you to enter information with the dial pad
"To report an emergency, like a downed wire or outage, say report a problem or press four.
I still didn't hear you. Enter your FPL account number or your Social Security number."
Excerpt from a call with Florida Power & Light
Friday, April 12, 2024 4:23 PM
They may ask you to say or enter information
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
Our hours for regular business are eight AM to seven PM, Monday through Friday.
We are also open for move in and move out requests from nine AM to five PM on Saturday.
We are always available for power related problems including street light outages, reconnection for nonpayment, and emergency situations.
For non emergencies, you can use our automated phone system, f b l dot com, or mobile app.
Otherwise, please call back during our regular business hours.
First, let me get some information. Please say or enter the FPL account number or your Social Security number."
Excerpt from a call with Florida Power & Light
Saturday, April 13, 2024 10:53 AM
The first phone menu
"Florida Power and Light.
Sorry.
Say or enter your FBL account number or your Social Security number.
Or say, I don't have it, or press one.
If you need a moment to find it, say hold on, or press two, or say open a new account, or press three.
To report an emergency, like a downed wire or outage, say report a problem, or press four."
Excerpt from a call with Florida Power & Light
Tuesday, April 2, 2024 1:31 PM
What are the hours and when should I call?
Florida Power & Light operates the call center for this 800-226-3545 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 4,975 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Florida Power & Light phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Florida Power & Light staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Florida Power & Light is Sunday.The most busy day to call is Thursday, which averages 407% more phone calls by comparison.Again, this is based on a sample of 4,975 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday, which is 785% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Longest
Tue
Shortest
Wed
Thu
Fri
Sat
The best time to call
In summation, the best day to call Florida Power & Light is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Florida Power & Light staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why call this Florida Power & Light number?
Below is a sample of recent calls to Florida Power & Light, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "Why don't I have the P and L?"
- From a call lasting 3m 11s , Apr 13, 2024 1:09 PM
Balance inquiry: "I would like to check my balance, please."
- From a call lasting 9m 42s , Apr 12, 2024 5:59 PM
Transfer electric bill ownership: "I want it in her name and put it in my name."
- From a call lasting 10m 10s , Apr 9, 2024 4:34 PM
Address confirmation for move: "I'm moving in Monday to one seven seven one Southwest Erie Street, Fort Saint Lucie."
- From a call lasting 21m 22s , Apr 5, 2024 9:11 PM
Need to speak with representative: "Speak to representative."
- From a call lasting 3m 34s , Apr 5, 2024 1:00 PM
Balance inquiry: "Check my balance."
- From a call lasting 5m 21s , Apr 4, 2024 3:06 PM
Service disconnection request: "No service at house, reconnect my service."
- From a call lasting 6m 29s , Apr 4, 2024 2:20 PM
Inquiring about account balance: "Can you help me check my balance?"
- From a call lasting 3m 50s , Apr 3, 2024 6:38 PM
Stop automated payment: "I want to cancel the automated payment for my account."
- From a call lasting 3m 4s , Apr 3, 2024 6:36 PM
Account number inquiry: "I need help with my account number."
- From a call lasting 4m 18s , Apr 3, 2024 1:20 PM
More Ways to Contact Florida Power & Light Customer Service
There are of course other ways to contact Florida Power & Light customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Florida Power & Light, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Florida Power & Light customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Florida Power & Light's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Florida Power & Light agent. This phone number is Florida Power & Light's best phone number because 38,088 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-226-3545 include Schedule Appointment, Cancel Service, Report Power Outage, Problem With Bill, Account Access and other customer service issues. The Florida Power & Light call center that you call into has employees from Florida and is open 24 hours, 7 days according to customers. In total, Florida Power & Light has 1 phone number. It's not always clear what is the best way to talk to Florida Power & Light representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Florida Power & Light. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Florida Power & Light. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.