How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this FedEx International phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter door tag or tracking number.
Here is how our research team describes the way the FedEx International phone system greets you: How can I help you?
Below are some clips we've found from FedEx International's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to FedEx.
This call may be monitored or recorded for quality assurance.
Tell me what I can help you with today."
Excerpt from a call with FedEx International
Thursday, March 28, 2024 9:20 AM
They may ask you to say or enter information
"Sure. Tracking a package. Please tell me either your tracking number or your door tag number, or say hold on a minute."
Excerpt from a call with FedEx International
Sunday, February 25, 2024 1:51 AM
What are the hours and when should I call?
FedEx International operates the call center for this 800-247-4747 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FedEx International phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FedEx International staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FedEx International is Sunday.The most busy day to call is Monday, which averages 750% more phone calls by comparison.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call FedEx International is Tuesday.
Why call this FedEx International number?
Below is a sample of recent calls to FedEx International, and their purpose. Are any of these similar to the reason you are trying to call?
Tracking package without number: "I don't have a tracking number. That's why I'm calling."
- From a call lasting 4m 8s , Mar 20, 2024 8:29 AM
Tracking international shipment: "I'm trying to track my shipment."
- From a call lasting 1m 17s , Mar 1, 2024 11:17 AM
Information about FedEx services: "Do you need access to business printing or shipping services?"
- From a call lasting 2m 18s , Jan 28, 2024 12:17 AM
More Ways to Contact FedEx International Customer Service
There are of course other ways to contact FedEx International customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, FedEx International provides this option.
Conclusion and closing notes
This is FedEx International's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx International agent. This phone number is FedEx International's best phone number because 2,652 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-4747 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call FedEx International first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, FedEx International has 1 phone number. It's not always clear what is the best way to talk to FedEx International representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FedEx International. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FedEx International. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.