How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Family Dollar Stores phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 9 for the Operator.
Here is how our research team describes the way the Family Dollar Stores phone system greets you: If you know your party's extension or to dial by name, press the pound key. For W2 inquiries, press 0. For employees calling about themselves, press 1. For employees calling for a store, press 2. For vendors, press 3. If you're calling about a complaint, press 4. For the operator, press 9.
Below are some clips we've found from Family Dollar Stores's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Family Dollar single point of contact.
Please listen carefully because our menu options have changed.
If you know your party's extension, or to dial by name, press the pound key.
For w two inquiries, press zero."
Excerpt from a call with Family Dollar Stores
Saturday, January 27, 2024 6:54 PM
They may ask you to enter information with the dial pad
"Thank you for calling the single point of of contact.
Please listen carefully because our menu options have changed.
If you know your party's extension or to dial by name, press the pound key.
For w two inquiry Thank you for calling the corporate offices of Family Dollar.
Please listen carefully as our menu options have changed.
If you know the extension of the person you are trying to reach, please enter it now."
Excerpt from a call with Family Dollar Stores
Tuesday, March 5, 2024 3:57 PM
The first phone menu
"Thank you for calling the Family Dollar single point of contact.
Please listen carefully because our menu options have changed.
If you know your party's extension, or to dial by name, press the pound key.
For w two inquiries, press zero.
If you are a current and associate or former employee calling about yourself or a system you're trying to access, press one."
Excerpt from a call with Family Dollar Stores
Friday, March 29, 2024 7:33 PM
After you press 1
"For real estate, press five.
For transportation, press six.
For company vehicle, press seven.
To report a hurricane impacted store, press eight.
For questions about your computer system, two factor authentication, or company issue mobile device, press one.
For HR, including the TALEO recruiting system and questions about your benefits, press two."
Excerpt from a call with Family Dollar Stores
Saturday, March 23, 2024 8:48 AM
After you press 4
"Thank you for calling Family Dollar dot com.
Press one for a refund, exchange, or overchange.
Press two for coupons.
Press three for prepaid cards and gift cards.
Press four for store maintenance.
Press five for product quality.
Press six for store operations.
Press seven for an instructions on how to contact us regarding store questions, concerns, or comments.
Press eight for questions regarding chemical information for cleaning products."
Excerpt from a call with Family Dollar Stores
Monday, March 25, 2024 5:52 PM
What are the hours and when should I call?
Family Dollar Stores operates the call center for this 866-377-6420 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 897 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Family Dollar Stores phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Family Dollar Stores staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Family Dollar Stores is Sunday.The most busy day to call is Friday, which averages 298% more phone calls by comparison.Again, this is based on a sample of 897 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Family Dollar Stores is Wednesday.
Why call this Family Dollar Stores number?
Below is a sample of recent calls to Family Dollar Stores, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking assistance: "Can you help me with something?"
- From a call lasting 3m 35s , Mar 29, 2024 6:49 PM
Printer error: "My issue is my printer again. It's having an error message."
- From a call lasting 64m 19s , Mar 26, 2024 6:09 PM
Missing W-2 and paycheck: "I used to work at Family Dollar, and I still haven't received my W-2 or my last paycheck."
- From a call lasting 13m 41s , Mar 18, 2024 10:57 PM
No clear purpose: "No clear purpose stated."
- From a call lasting 2m 30s , Mar 9, 2024 5:07 PM
Verification of connection: "This is our name. You hear me?"
- From a call lasting 3m 45s , Mar 9, 2024 5:01 PM
Requesting HR contact information: "How can I get a hold of HR for the Family Dollar?"
- From a call lasting 5m 51s , Mar 5, 2024 2:17 PM
Store cleanliness complaint: "I want to speak to a live person about the store being trashed in Evansville, Indiana."
- From a call lasting 7m 12s , Mar 1, 2024 7:29 PM
Assistance with W2 retrieval: "I'm trying to get ahold of my 2017 W2 and cannot find it, I used to work for the company in 2017."
- From a call lasting 23m 39s , Feb 26, 2024 8:43 PM
Assistance with employee tax documents: "I need the 2017 taxes from when I worked at Family Dollar."
- From a call lasting 23m 27s , Feb 26, 2024 8:16 PM
Issues with logging in: "I tried to log in and it wouldn't let me log in at all, saying error."
- From a call lasting 21m 28s , Feb 15, 2024 9:16 PM
More Ways to Contact Family Dollar Stores Customer Service
There are of course other ways to contact Family Dollar Stores customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Family Dollar Stores customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Family Dollar Stores's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Family Dollar Stores agent. This phone number is Family Dollar Stores's best phone number because 4,470 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-377-6420 include Account Access, Missing Delivery, Return an Order, Refund a Charge, Store Feedback and other customer service issues. Rather than trying to call Family Dollar Stores first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Family Dollar Stores has 2 phone numbers. It's not always clear what is the best way to talk to Family Dollar Stores representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Family Dollar Stores. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Family Dollar Stores. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.