Toll-free · Dial "0" at the prompt · If you received a phone call, email, or text from the pharmacy and need to give consent to refill a prescription, press 9. If you receive another phone call, press 8. For refills, home delivery, order status inquiries, and subscribers, press 1. For specialty, press 3. For anything else, press 4.
Toll-free · Press 0 at each prompt until you are connected to a human. · One moment please. How may I help you?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Express Scripts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative." Next, say your "First & Last Name." Next, say, "I don't have an account."
Here is how our research team describes the way the Express Scripts phone system greets you: One moment please. How may I help you?
Below are some clips we've found from Express Scripts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Express Scripts.
To continue providing the highest quality service, your call may be monitored or recorded.
One moment, please."
Excerpt from a call with Express Scripts
Friday, January 5, 2024 2:21 PM
What are the hours and when should I call?
Express Scripts operates the call center for this 800-206-4005 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 158 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Express Scripts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Express Scripts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Express Scripts is Sunday.The most busy day to call is Wednesday, which averages 567% more phone calls by comparison.Again, this is based on a sample of 158 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Express Scripts is Friday.
Why call this Express Scripts number?
Below is a sample of recent calls to Express Scripts, and their purpose. Are any of these similar to the reason you are trying to call?
Check medication availability: "Hey there. I was calling to see, yesterday, I was told you guys were out of a medicine that I had on order, and they told me to give y'all a callback."
- From a call lasting 9m 54s , Apr 10, 2024 5:12 PM
Refill prescription: "Refill my medication."
- From a call lasting 12m 46s , Mar 13, 2024 6:38 PM
Loss management inquiry: "I need help with SmartGUARD loss management."
- From a call lasting 3m 18s , Feb 26, 2024 10:26 PM
Prescription transfer request: "My doctor sent in a prescription for Wegovy months ago and it's still not available, can you transfer it to Rite Aid?"
- From a call lasting 18m 42s , Feb 22, 2024 6:49 PM
Checking order status: "Check order status."
- From a call lasting 3m 39s , Feb 12, 2024 4:40 PM
Order status inquiry: "Check order status."
- From a call lasting 2m 46s , Jan 27, 2024 8:39 PM
Update prescription information: "I have two prescriptions filled through Walgreens, but I want to know how to get them done through Express Scripts."
- From a call lasting 8m 19s , Jan 11, 2024 11:34 PM
Requesting prescription refill: "I'm trying to fill a prescription that was sent in from Sloan Kettering Cancer Hospital for letrozole."
- From a call lasting 43m 22s , Jan 10, 2024 8:29 PM
Checking TRICARE pre authorization: "I'm wondering if you got the pre authorization from TRICARE for my Contrave."
- From a call lasting 7m 52s , Jan 8, 2024 3:22 PM
More Ways to Contact Express Scripts Customer Service
There are of course other ways to contact Express Scripts customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Express Scripts will reply our your email.
As a last, sometimes only, resort- Express Scripts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Express Scripts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Express Scripts agent. This phone number is Express Scripts's best phone number because 41,952 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-206-4005 include Recover Account, Complaint, Place an Order, Sign up for service, Over charge or strange charge and other customer service issues. The Express Scripts call center that you call into has employees from Georgia and is open 24 hours, 7 days according to customers. In total, Express Scripts has 4 phone numbers. It's not always clear what is the best way to talk to Express Scripts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Express Scripts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Express Scripts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.