Toll-free · Press 1, then enter card number, then # ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this EBT Benefit Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, enter 16 digit card number, press 0. For Tennessee residents.
Below are some clips we've found from EBT Benefit Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Tennessee EBT customer service.
For English, press one.
We did not receive your selection.
Try again. For English, press one."
Excerpt from a call with EBT Benefit Services
Saturday, January 6, 2024 4:49 PM
They may ask you to enter information with the dial pad
"For English, press one.
We did not receive your selection.
Try again. For English, press one.
Enter your card number."
Excerpt from a call with EBT Benefit Services
Saturday, April 13, 2024 12:43 PM
What are the hours and when should I call?
EBT Benefit Services operates the call center for this 888-997-9444 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,277 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EBT Benefit Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EBT Benefit Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EBT Benefit Services is Sunday.The most busy day to call is Thursday, which averages 118% more phone calls by comparison.Again, this is based on a sample of 1,277 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call EBT Benefit Services is Wednesday.
Why call this EBT Benefit Services number?
Below is a sample of recent calls to EBT Benefit Services, and their purpose. Are any of these similar to the reason you are trying to call?
Card not received: "My husband ordered a replacement card two weeks ago and still hasn't received it."
- From a call lasting 5m 21s , Mar 15, 2024 8:03 PM
Issues with EBT card: "I just wanted to buy my kids food and stuff."
- From a call lasting 7m 48s , Mar 15, 2024 2:13 AM
Missing benefit payment: "I was supposed to receive my full staff's on the twenty-second of last month, but I never received them."
- From a call lasting 8m 14s , Mar 5, 2024 1:15 PM
Check EBP application status: "I'm trying to find out the status of my EBP application."
- From a call lasting 3m 33s , Mar 2, 2024 6:18 PM
Issue with benefit distribution: "I didn't receive my benefits on the expected date."
- From a call lasting 4m 51s , Feb 17, 2024 3:25 PM
Application status inquiry: "Hi. I've been trying to apply for benefits for three weeks now and still have not received anything."
- From a call lasting 5m 32s , Jan 23, 2024 5:21 PM
Requesting new EBT card: "Hi. And I'm trying to get a new EBT card sent out to me."
- From a call lasting 6m 9s , Jan 16, 2024 5:49 PM
EBT card activation issue: "I cannot get my EBT card activated and I can't log in to the app or online."
- From a call lasting 7m 18s , Jan 13, 2024 12:08 AM
Report stolen EBT card: "I have a EBT card that just got stolen from somebody, and I wanna shut off, please."
- From a call lasting 4m 55s , Jan 10, 2024 10:07 PM
Food sales inquiry: "I was supposed to get my food sales today, and I didn't receive them."
- From a call lasting 5m 53s , Jan 5, 2024 2:46 PM
Conclusion and closing notes
This is EBT Benefit Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EBT Benefit Services agent. This phone number is EBT Benefit Services's best phone number because 21,030 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-997-9444 include Update account information, Make/Chase a claim, Account issue, Benefits issue, Billing issue and other customer service issues. The EBT Benefit Services call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, EBT Benefit Services has 2 phone numbers. It's not always clear what is the best way to talk to EBT Benefit Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EBT Benefit Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EBT Benefit Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.