Dunkin Customer Service

Phone Number & Contact Information

800-859-5339
Toll-free·Calls Customer Service·Most popular Dunkin number
Q:How do I get a live human at Dunkin?
A:Don't press anything, remain on the line for the Representative.
Q:Does Dunkin offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Thursday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Dunkin phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, remain on the line for the Representative.
Here is how our research team describes the way the Dunkin phone system greets you: For a recent in-store visit, press 1. All other callers, please remain on the line.
Below are some clips we've found from Dunkin's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dunkin' and Baskin Robbins. For current or former Dunkin' and Baskin Robbins employees, press one. For the Dunkin' rewards program or gift card related inquiries, press two. For all other callers, please remain on the line. Pera Continor and Espanol Por Favor Permanisca and La Liena. Please note that your call may be monitored or recorded. Your estimated wait time is less than one minutes."
Excerpt from a call with Dunkin
Saturday, April 6, 2024 2:03 PM
The first phone menu
"Thank you for calling Dunkin' and Baskin Robbins. For all other callers, please remain on the line. Pera Continuar and Espanol Por Favor Permanisca and La Liena.
For current or former Dunkin' and Baskin Robbins employees, press one.
For the Dunkin' Rewards program or gift card related inquiries, press two."
Excerpt from a call with Dunkin
Monday, March 25, 2024 9:02 PM

What are the hours and when should I call?

Dunkin operates the call center for this 800-859-5339 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 97 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dunkin phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dunkin staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dunkin is Sunday. The most busy day to call is Thursday, which averages 271% more phone calls by comparison. Again, this is based on a sample of 97 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Dunkin is Wednesday.

Why call this Dunkin number?

Below is a sample of recent calls to Dunkin, and their purpose. Are any of these similar to the reason you are trying to call?
Franchise inquiry: "I want to turn a Dunkin' store in."
- From a call lasting 2m , Apr 4, 2024 10:12 PM
Ordering food and drink: "Can I please have a jelly donut and a hot cocoa?"
- From a call lasting 3m 2s , Mar 27, 2024 7:00 PM
Missing loyalty points: "I went to Dunkin' on Saturday, got items, but didn't receive my loyalty points."
- From a call lasting 7m 3s , Mar 25, 2024 9:14 PM
Missing loyalty points: "I ordered but points didn't go on my app."
- From a call lasting 4m 56s , Mar 25, 2024 9:02 PM

My Experience Calling 800-859-5339

Feb 22, 2024

Calling Dunkin's customer service line really isn't a great experience because of both a language barrier with the customer service representative and an apparent connection problem. 

When I dialed this number, I was initially asked if I was calling about a recent in-store visit and asked to press 1 if I was. If I wasn't, I could instead remain on the line and choose my language.

After doing so, the system asked me if I needed instructions on how to reset my password. If I did, I could press 2, or I could remain on the line to wait for someone to answer my call. I chose to wait, and the system repeated the request a second time. After repeating the request, the system understood my choice and said that my estimated wait time was approximately eight minutes.

During the waiting period, the system told me that I could refill a Dunkin gift card on Dunkin's website multiple times, suggesting that it wanted me to use the website if at all possible. I heard this message four times over my wait before being connected to a representative.

Once I was connected, the representative asked my name and then asked for my Dunkin account e-mail. I provided my name, but I told her that I wasn't calling about my own account. Instead, I wanted information about how long it would take for a Dunkin gift card to expire. I explained that I wanted to purchase a gift for my mother's upcoming birthday, but she wasn't the most prompt person at using gifts once they arrived.

Because of that, I wanted to be sure that a gift card wouldn't expire on her, and I explained that I wanted to find out before I made my purchase. This seemed to confuse the representative, who started talking unintelligibly about how important it was to use the gift card before the expiration date on the card.

The representative went on to mention that the expiration date should be on the gift card, and if it did expire, I would need to call Dunkin in order to get the balance transferred. However, she stressed that it would not be easy to get the balance transferred, so it would be better to use the card before it expired. I didn't really have anywhere to go from there, and it was clear that she didn't really know how to answer my questions or explain things well in English, so I thanked her for her time and ended the call.

Overall, I wasn't all that impressed with the service I received. The representative was clearly trying, but Dunkin really needs to have representatives who speak English at a fluent and clear level, given how many stores it has in the United States. The representative didn't seem to know how to answer my question, and the connection wasn't very strong.

Based on this interaction, I wouldn't use this number to get reliable help; the call quality and representative quality are lacking.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Dunkin Customer Service

There are of course other ways to contact Dunkin customer service besides the phone. Below we list the best ones, by medium.
Dunkin's website
As a last, sometimes only, resort- Dunkin customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dunkin's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dunkin agent. This phone number is Dunkin's best phone number because 9,492 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-859-5339 include Make a complaint and other customer service issues. Rather than trying to call Dunkin first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dunkin has 1 phone number. It's not always clear what is the best way to talk to Dunkin representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dunkin. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dunkin. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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