Dominion East Ohio Phone Number

Call Dominion East Ohio customer service faster with GetHuman

  • Calls Dominion East Ohio's Customer Service department
  • The average hold time is 2m
  • Hours are Mon-Fri 7am-7pm EST
  • The best time to call is 8:15am
  • Popular issues for this call center: Setup Service, Book or Change Appointment, Meter Reading, Cancel or change services, and Service issue.
  • Reach a live Dominion East Ohio agent: Say "More Options" at the first menu. Next, press 0.
  • What you hear when you call: If you are calling because you smell gas or need to report a fire or explosion, say "emergency." Otherwise, say "make a payment," "service order," or "more options."

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Dominion Energy Ohio. For quality and training purposes, your call will be recorded. If you are calling because you smell gas, or need to report a fire or explosion, say emergency. Otherwise, say make a payment, service order, or more options. To repeat these options, say repeat. And a fourteen dollar and ninety five cent convenience fee for commercial customers. To avoid this fee, visit dominion energy dot com or our mobile app for other payment options. You will be required to have your thirteen digit Dominion Energy account number and your credit card debit card, or bank account information to pay by phone through Paymentis Corporation. If you have your thirteen digit Dominion Energy account number, say continue. If you would like us to provide it to you, say account."
Excerpt from a call with Dominion East Ohio
Friday, January 12, 2024 7:12 PM
They may need the phone number on your account
"Thank you for calling Dominion Energy Ohio. For quality and training purposes, your call will be recorded. If you are calling because you smell gas or need to report a fire or explosion, say emergency. Otherwise, say make a payment. Service order. Your estimated wait time is fifteen minutes. Rather than remain on the phone, you have the option to keep your place in line and receive a callback from an agent to assist you. If you would like us to schedule a callback, say callback. To receive a callback at this number, say this number.
To specify a different number, say different number.
Starting with the area code, please say the phone number where you can be reached by the agent."
Excerpt from a call with Dominion East Ohio
Friday, January 12, 2024 6:51 PM
They may ask you to enter information with the dial pad
"Thank you for calling Dominion Energy Ohio. For quality and training purposes, your call will be recorded. And a fourteen dollar and ninety five cent convenience fee for commercial customers. To avoid this fee, visit dominion energy dot com or our mobile app for other payment options. You will be required to have your thirteen digit Dominion Energy account number and your credit card debit card, or bank account information to pay by phone through Paymentis Corporation. If you have your thirteen digit Dominion Energy account number, say continue. If you would like us to provide it to you, say account. Please hold while I transfer you to our automated payment system. Wait while we locate your payment. Welcome to the Dominion Energy Ohio automated bill payment system. Powered by Paymentus Corporation. You can use the star key to skip the account number or payment method playback throughout this call. Press one. To make a payment for a residential account or press two for a nonresidential account.
Press three.
Please enter your thirteen digit account number."
Excerpt from a call with Dominion East Ohio
Sunday, February 4, 2024 9:17 PM
They may ask you to say or enter information
"Thank you for calling Dominion Energy Ohio. For quality and training purposes, your call will be recorded. If you are calling because you smell gas or need to report a fire or explosion, say emergency. Otherwise, say make a payment, service order, or more options.
To repeat these opt if you can provide the thirteen digit account number you are calling about, say account number or press one.
If you don't know it, say your thirteen digit account number one digit at a time, or say I don't know it."
Excerpt from a call with Dominion East Ohio
Wednesday, January 17, 2024 4:01 PM
They may need to look up your account
"Is this correct? Please say please hold while I look up your account information."
Excerpt from a call with Dominion East Ohio
Wednesday, January 17, 2024 4:01 PM
The first phone menu
"Thank you for calling Dominion Energy Ohio. For quality and training purposes, your call will be recorded. If you are calling because you smell gas, or need to report a fire or explosion, say emergency. Otherwise, say make a payment, service order, or more options.
To repeat these opt if you can provide the thirteen digit account number you are calling about, say account number or press one.
If you don't know it, say I don't know it or press zero."
Excerpt from a call with Dominion East Ohio
Thursday, February 15, 2024 8:51 PM

Dominion East Ohio Customer Phone Number 800-362-7557 - Stats

Phone number to dial800-362-7557
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-7pm EST
Best time to dial8:15am
Average wait2 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication79%
Quality of help87%
Customer votes642
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Dominion East Ohio's Best Toll-Free/800 Customer Phone Number

This is Dominion East Ohio's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dominion East Ohio agent. This phone number is Dominion East Ohio's Best Phone Number because 14,682 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-362-7557 include Setup Service, Book or Change Appointment, Meter Reading, Cancel or change services, Service issue and other customer service issues. Rather than trying to call Dominion East Ohio first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Dominion East Ohio has 1 phone number. It's not always clear what is the best way to talk to Dominion East Ohio representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Dominion East Ohio - by phone or otherwise

While 800-362-7557 is Dominion East Ohio's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help at dominiongaschoice.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Dominion East Ohio please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Dominion East Ohio.

What is GetHuman's Relationship to Dominion East Ohio?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Dominion East Ohio. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Dominion East Ohio, including their website / help desk and their Twitter handle. Visit our Dominion East Ohio Customer Service page for more information.
Dominion East Ohio Customer Service

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