How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Delta Dental phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 0, then say "Yes", then "Something else". For California members. All other members ask to be transferred.
Below are some clips we've found from Delta Dental's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Delta Dental.
To get started, please say I'm a dental provider or I'm an insured member.
To get started, what's the date of birth of the person you're calling about?
That was September twenty second nineteen eighty.
Is that right?
My mistake.
What's the date of birth of the person you're calling about?
That was September twenty second nineteen seventy two.
Is that right?
Please tell me the member ID of the primary member.
Or enter it on your phone's keypad. If it contains letters, just press the corresponding number on your keypad."
Excerpt from a call with Delta Dental
Thursday, January 11, 2024 12:51 AM
They may ask you to say or enter information
"Thank you for calling Delta Dental.
To get started, please say I'm a dental provider or I'm an insured member.
To get started, what's the date of birth of the person you're calling about?
What's the date of birth of the person you're calling about?
I didn't hear you. Please say or enter the two digit month two digit day, and four digit year of the birth date of the family member you're calling about."
Excerpt from a call with Delta Dental
Friday, April 5, 2024 1:26 PM
The first phone menu
"Thank you for calling Delta Dental.
To get started, please say, I'm a dental provider or I'm an insured member.
To get started, please say I'm a dental provider or I'm an insured member.
I didn't hear you. If you're calling from a dental office, press one.
Or if you already have coverage under a Delta Dental policy, press two."
Excerpt from a call with Delta Dental
Friday, March 29, 2024 4:50 PM
After you press 2
"To get started, what's the date of birth of the person you're calling about?
You'd like to speak with a representative. Is that right?
If you need to update your name, address, email, phone number, or make changes to covered members, please say yes.
Otherwise, say no.
Okay. Which of the following would you like to discuss with a representative?
Say eligibility and sorry.
To discuss eligibility which of the following would you like to discuss with a representative?
Say eligibility and benefits, claims, or something That was claims.
Is that right?
Thanks.
Please hold while we transfer you to a representative.
Please note that your call may be monitored or recorded for quality assurance purposes.
In order to better serve you, please stay on the line after the call to complete a short survey.
Please say eligibility and benefits or press one.
Claims or press two, or something else or I still didn't get that."
Excerpt from a call with Delta Dental
Tuesday, February 27, 2024 9:45 PM
What are the hours and when should I call?
Delta Dental operates the call center for this 888-335-8227 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,157 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Delta Dental phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Delta Dental staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Delta Dental is Sunday.The most busy day to call is Monday, which averages 2100% more phone calls by comparison.Again, this is based on a sample of 1,157 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Delta Dental is Wednesday.
Why call this Delta Dental number?
Below is a sample of recent calls to Delta Dental, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting policy details: "Hi. Can you hear me? I was wondering what my policy number is."
- From a call lasting 21m 33s , Apr 5, 2024 7:37 PM
Requesting dental card number: "I have an appointment at South Kendall Dentistry but I don't have my dental card number to provide."
- From a call lasting 9m 24s , Apr 3, 2024 9:02 PM
Trouble accessing member ID: "I need to access my member ID or enrollee ID, but in the email, it says it's available on the account."
- From a call lasting 3m 55s , Apr 3, 2024 6:44 PM
Requesting dental information for appointment: "I'm calling to try and get my dental information so that I can make a dentist appointment."
- From a call lasting 4m 37s , Mar 27, 2024 7:28 PM
Requesting replacement dental card: "Can you please send me a replacement card, or can you fax no."
- From a call lasting 16m 2s , Mar 26, 2024 9:06 PM
Questions about termination: "I am calling to figure out why we've been terminated and about a check my dentist mentioned."
- From a call lasting 9m 1s , Mar 26, 2024 1:49 PM
Questions about dental coverage: "I'm a GM retiree and at the dentist, wondering about the cost of a tooth extraction under my Delta Dental coverage in Michigan."
- From a call lasting 7m 36s , Mar 21, 2024 6:22 PM
Requesting dental insurance cost: "I'm just calling to see if I can get a cost of insurance for dental."
- From a call lasting 5m 29s , Mar 20, 2024 10:22 PM
Submit claim documents: "I have everything here. I have a form, Yes. I'd be glad to."
- From a call lasting 7m 23s , Mar 18, 2024 6:23 PM
Assistance with dental insurance: "I'm trying to get my dental insurance plan so my wife can get her teeth cleaned."
- From a call lasting 5m 5s , Mar 18, 2024 5:34 PM
More Ways to Contact Delta Dental Customer Service
There are of course other ways to contact Delta Dental customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Delta Dental will reply our your email.
As a last, sometimes only, resort- Delta Dental customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Delta Dental's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Delta Dental agent. This phone number is Delta Dental's best phone number because 8,670 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-335-8227 include Cancel my plan, Payments, Referrals, Find a provider, Billing Inquiry and other customer service issues. Rather than trying to call Delta Dental first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Delta Dental has 6 phone numbers. It's not always clear what is the best way to talk to Delta Dental representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Delta Dental. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Delta Dental. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.