How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this DTE Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Operator".
Below are some clips we've found from DTE Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Okay. Then let's continue.
Avoid the wait. Visit DTE Energy dot com for all your needs.
Pay your bill, start, stop, or reconnect service, report outages, and get updates instantly.
Our representatives are available to chat and assist you online.
Visit DTE Energy dot com or download our DTE mobile app.
To report a wire down or electric problem, or to check an outage status, press two.
Or say electric problem. For billing, payments, or shutoff information, press three.
Or say billing, payments, or shutoff.
To start, stop, or move service or for construction related matters, press four or say service.
Or for something else, press five or say something else.
Welcome to DTE. Press one to report a gas leak.
Press two to report a wire down or electrical problem."
Excerpt from a call with DTE Energy
Monday, March 4, 2024 2:57 PM
What are the hours and when should I call?
DTE Energy operates the call center for this 800-477-4747 phone number Mon-Fri 8am-6pm, Sat 8am-2pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 89 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DTE Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DTE Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DTE Energy is Saturday.The most busy day to call is Monday, which averages 243% more phone calls by comparison.Again, this is based on a sample of 89 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call DTE Energy is Friday.
Why call this DTE Energy number?
Below is a sample of recent calls to DTE Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting new service connection: "I'm calling to see the steps I need to go through to get my power on so I can move in the house."
- From a call lasting 12m 3s , Mar 15, 2024 7:27 PM
Requesting repair for gas stove: "Our gas stove oven part stopped working, burners are fine, need repair on Wednesday or Friday."
- From a call lasting 6m 55s , Mar 12, 2024 6:19 PM
Seeking help with electrical issue: "I will get ahold of an electrician and have him come out because I'm really afraid that if because it's right inside the doorway, and corner and right as you walk in."
- From a call lasting 6m 52s , Jan 11, 2024 7:59 PM
More Ways to Contact DTE Energy Customer Service
There are of course other ways to contact DTE Energy customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DTE Energy provides this option.
As a last, sometimes only, resort- DTE Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DTE Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DTE Energy agent. This phone number is DTE Energy's best phone number because 20,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-4747 include Setup Service, Service issue, Billing issue, Account issue, Cancel or change services and other customer service issues. The DTE Energy call center that you call into has employees from Michigan and is open Mon-Fri 8am-6pm, Sat 8am-2pm ET according to customers. In total, DTE Energy has 1 phone number. It's not always clear what is the best way to talk to DTE Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DTE Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DTE Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.