Toll-free · Press 1, then 0# each time it asks for your card number, then 0, then 0# each time it asks for your card number, then 0 · Enter the last 4 digits of your Social Security number.
Toll-free · Direct to the fraud department · For fraud investigations, either leave a message with your full name or call customer service at 877-825-3242.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Credit One Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter the "last 4 digits of social security #."
Here is how our research team describes the way the Credit One Bank phone system greets you: Enter the last 4 digits of your Social Security number.
Below are some clips we've found from Credit One Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Credit One Bank.
Press one for English.
We did not recognize your entry. Please enter the last four digits of your card number."
Excerpt from a call with Credit One Bank
Monday, April 1, 2024 4:44 PM
What are the hours and when should I call?
Credit One Bank operates the call center for this 877-825-3242 phone number Mon-Fri 5am-9pm, Sat-Sun 6:30am-5pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,255 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Credit One Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Credit One Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Credit One Bank is Sunday.The most busy day to call is Tuesday, which averages 186% more phone calls by comparison.Again, this is based on a sample of 1,255 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Credit One Bank is Wednesday.
Why call this Credit One Bank number?
Below is a sample of recent calls to Credit One Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Late fee query: "I see that I was charged a late fee, but I did make my payment yesterday prior to five PM."
- From a call lasting 6m 27s , Mar 28, 2024 1:49 PM
Verifying company name: "Just wanted to make sure I was calling the right place."
- From a call lasting 1m 37s , Mar 28, 2024 1:43 PM
Inquiring about past credit card: "I had a credit card with you guys a couple of years ago and I would like to know if you could help me find it."
- From a call lasting 3m 16s , Mar 26, 2024 6:06 PM
Credit limit clarification: "My credit limit is $300 but I only spent $195 - I think there's a mistake in my available balance."
- From a call lasting 9m 28s , Mar 26, 2024 1:14 AM
Requesting duplicate card: "I was looking for a duplicate card because I have to cut mines up."
- From a call lasting 4m 26s , Mar 25, 2024 5:34 PM
Inquiring about missing card delivery: "I wanted to know why my card hasn't arrived yet after being shipped on the fifteenth."
- From a call lasting 4m 41s , Mar 22, 2024 5:56 PM
Card delivery inquiry: "I applied, got approved, been logging in online, but haven't received the card yet, despite a specific expected delivery date of March 21st."
- From a call lasting 6m 1s , Mar 21, 2024 2:46 PM
Checking card shipment status: "I wanted to know if my card has been shipped."
- From a call lasting 4m 17s , Mar 20, 2024 8:41 PM
Audio/connection issue: "I can't hear you, there seems to be a problem with the audio or connection."
- From a call lasting 2m 57s , Mar 20, 2024 8:38 PM
Payment and account closure: "I just called to pay my payment and to close the account."
- From a call lasting 6m 46s , Mar 20, 2024 12:34 PM
More Ways to Contact Credit One Bank Customer Service
There are of course other ways to contact Credit One Bank customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Credit One Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Credit One Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Credit One Bank agent. This phone number is Credit One Bank's best phone number because 102,504 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-825-3242 include Dispute a Charge, Cancel My Account, Account Access, Trouble Sending a Payment, Get Banking Help and other customer service issues. The Credit One Bank call center that you call into has employees from Nevada and is open Mon-Fri 5am-9pm, Sat-Sun 6:30am-5pm PT according to customers. In total, Credit One Bank has 6 phone numbers. It's not always clear what is the best way to talk to Credit One Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Credit One Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Credit One Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.