How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Consumers Energy Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu. Then press 1.
Here is how our research team describes the way the Consumers Energy Company phone system greets you: Gas Emergency, press 9. Electric power problems, press 1. To pay by phone now, press 2. (Recording goes in and out, cannot make out the rest of the options.)
Below are some clips we've found from Consumers Energy Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Consumers Energy. For quality assurance, all calls are recorded.
We value you as a customer and aim to assist with care.
We are happy to help you through mutually respectful conversations.
Please be aware we do not tolerate abusive behavior toward our coworkers and your partnership in maintaining this is appreciated.
To report a gas or carbon monoxide emergency, press nine now.
Emergencies do not include outages.
Disconnected service, or payments. If this is an emergency, press one."
Excerpt from a call with Consumers Energy Company
Thursday, February 1, 2024 7:22 PM
What are the hours and when should I call?
Consumers Energy Company operates the call center for this 800-477-5050 phone number Mon-Fri 7am-6pm, Sat 8am-2pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,600 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Consumers Energy Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Consumers Energy Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Consumers Energy Company is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 1,600 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Consumers Energy Company is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Consumers Energy Company staffs the call center well on Tuesday.
Why call this Consumers Energy Company number?
Below is a sample of recent calls to Consumers Energy Company, and their purpose. Are any of these similar to the reason you are trying to call?
Service inquiry for inherited property: "I inherited my mom's property in Michigan and need to check if the gas, hot water, and heat are working."
- From a call lasting 3m 47s , Feb 1, 2024 7:22 PM
More Ways to Contact Consumers Energy Company Customer Service
There are of course other ways to contact Consumers Energy Company customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Consumers Energy Company, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Consumers Energy Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Consumers Energy Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consumers Energy Company agent. This phone number is Consumers Energy Company's best phone number because 9,600 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-5050 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Consumers Energy Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Consumers Energy Company has 1 phone number. It's not always clear what is the best way to talk to Consumers Energy Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Consumers Energy Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Consumers Energy Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.