Compaq (HP) Customer Service

Phone Number & Contact Information

800-474-6836
Toll-free·Calls Technical Support·Most popular Compaq (HP) number
Q:How do I get a live human at Compaq (HP)?
A:Keep pressing 0 until transferred to an agent.
Q:Does Compaq (HP) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Monday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Compaq (HP) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0 until transferred to an agent.
Here is how our research team describes the way the Compaq (HP) phone system greets you: You can talk to me in complete sentences. How can I help you?
Below are some clips we've found from Compaq (HP)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling HP. Two thousand and twenty energy star partner of the year for sustained excellence. Your call may be monitored or recorded for quality purposes."
Excerpt from a call with Compaq (HP)
Tuesday, January 16, 2024 6:47 PM

What are the hours and when should I call?

Compaq (HP) operates the call center for this 800-474-6836 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Compaq (HP) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Compaq (HP) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Compaq (HP) is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Compaq (HP) is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Compaq (HP) staffs the call center well on Wednesday.

Why call this Compaq (HP) number?

Below is a sample of recent calls to Compaq (HP), and their purpose. Are any of these similar to the reason you are trying to call?
Desktop internet connection issue: "I'm trying to get on my Internet, and it's refusing to let me do it."
- From a call lasting 9m 43s , Apr 21, 2024 10:14 PM
Technical support for HP: "I need repair for my HP computer."
- From a call lasting 4m 12s , Apr 14, 2024 9:40 PM
Printer support request: "Need support for my HP printer."
- From a call lasting 2m 57s , Apr 13, 2024 4:53 PM
Technical support needed: "I need help with my HP computer."
- From a call lasting 4m 20s , Feb 19, 2024 12:55 AM
Technical support needed: "I need support with a computer, please."
- From a call lasting 4m 16s , Jan 16, 2024 6:47 PM

My Experience Calling Compaq (HP) at this Number

Sep 29, 2023

Calling Compaq (HP) was one of the easiest tasks of my day. In fact, it took me less than two minutes to reach a live customer service agent. It's always a relief to get to a live agent quickly, especially when you call a line that's supposed to offer live help. Many major tech companies these days don't actually offer live support and, instead, direct you to online resources, so this was an amazing find for me.

It's even more amazing that I was able to get to a live agent from Compaq (HP) because there are so many different reasons that a person could call. People can need help with their printers, laptops, tablets, or HP Instant Ink subscriptions to name just a few. Plus, a customer can need help with sales, learning product details, or attempting to have items repaired that are still under warranty. I can easily imagine the company having hundreds of calls a day, but it still keeps the process streamlined and easy for customers.

Right now, I only own an HP printer that uses the HP Instant Ink program, but if I were to buy another computer or upgrade my printer, I would certainly consider staying within the HP brand. I really doubt I could get this level of responsive service from another tech company.

Contacting Compaq was very simple. I called, and an automated voice stated, "Thank you for calling HP, Energy Partner of the Year for Sustained Excellence." Then, there was the standard message telling me that I could press something to hear the message in Spanish. Then, the message said, "Your call may be monitored." This was the only time something odd happened — there was a VERY long pause. In fact, I started to get concerned that I had been disconnected. 

Suddenly, a new voice AI spoke and stated, "Hi, I am an automated system that can connect you with a live agent." Then, it basically told me that I could say a short sentence and it would connect me to the right customer service agent.

So, I said, "I want to talk to someone about my HP Instant Ink subscription," and it immediately responded, "Let me connect you to an agent." After just a few seconds of classical hold music, I was connected to a woman named Siddhartha. She had a thick accent, but she was very helpful and answered the questions I had about my ink subscription. It only took me a minute and 17 seconds to get to the live agent in all, which as stated, was remarkable.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Compaq (HP) Customer Service

There are of course other ways to contact Compaq (HP) customer service besides the phone. Below we list the best ones, by medium.
Compaq (HP)'s website
https://www8.hp.com/us/en/support-drivers/total-care/product-life.html - Technical Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Compaq (HP) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Compaq (HP)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Compaq (HP) agent. This phone number is Compaq (HP)'s best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-474-6836 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Compaq (HP) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Compaq (HP) has 1 phone number. It's not always clear what is the best way to talk to Compaq (HP) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Compaq (HP). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Compaq (HP). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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