How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Clear phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5 and hold for a representative.
Here is how our research team describes the way the Clear phone system greets you: To cancel your membership, press 1. To manage your account, press 2. For HealthPass or vaccine inquiries, press 3. For billing, press 4. For something else, press 5.
Below are some clips we've found from Clear's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Clear. We apologize for the inconvenience.
But we are currently experiencing higher than usual wait times.
To provide you with faster assistance, we recommend utilizing our convenient chat or support options.
Visit clearmead dot com slash support or our CLEAR app to chat with our digital ambassador, Clara, or email member services at clearme dot com.
We look forward to assisting you.
If you choose to remain on the line, this call may be monitored or recorded for quality assurance.
To cancel your membership, press one.
To manage your account, press two. For health pass or vaccine inquiries, press three."
Excerpt from a call with Clear
Monday, January 22, 2024 4:53 PM
They may need the phone number on your account
"Thank you for calling Clear. We apologize for the inconvenience.
But we are currently experiencing higher than usual wait times.
To provide you with faster assistance, we recommend utilizing convenient chat or email support options.
Visit clearmead dot com slash support or our CLEAR app to chat with our digital ambassador, Clara, or email member services at clearmead dot com.
We look forward to assisting you. If you choose to remain on the line, this call may be monitored or recorded for quality assurance.
To cancel your membership, press one. To manage your account, press two.
For health pass or vaccine inquiries, press three.
We'll need some information to cancel your membership.
To start, are you calling from the phone number associated with your account?"
Excerpt from a call with Clear
Thursday, February 8, 2024 9:06 PM
The first phone menu
"Thank you for calling Clear.
We apologize for the inconvenience, but we are currently experiencing higher than usual wait times.
To provide you with fast assistance, we recommend utilizing our chat or email support options.
Visit clearmead dot com slash support or our clear app to chat with our ambassador, Clara, or email our support team at member services at clearme dot com.
If you choose to remain on the line, this call may be monitored or recorded for quality assurance.
To cancel your membership, press one.
To manage your account, press two.
For billing inquiries, press three.
For something else, press four.
To hear these options again, press five."
Excerpt from a call with Clear
Friday, April 12, 2024 8:53 PM
What are the hours and when should I call?
Clear operates the call center for this 855-253-2763 phone number Mon-Fri 8am-9pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 178 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Clear phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Clear staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Clear is Thursday.The most busy day to call is Friday, which averages 32% more phone calls by comparison.Again, this is based on a sample of 178 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Clear is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Clear staffs the call center well on Thursday.
Why call this Clear number?
Below is a sample of recent calls to Clear, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with using phone: "I wanted to know if there's anybody that could come show or anybody in the Austin, Texas area how to work this phone?"
- From a call lasting 2m 37s , Mar 29, 2024 7:21 PM
Biometrics update needed: "When I went to the airport last time, the CLEAR agent said I needed my biometrics updated."
- From a call lasting 4m 9s , Mar 15, 2024 3:32 PM
Cancel membership and refund: "I'm trying to cancel my membership and get a refund because I can't afford it right now."
- From a call lasting 3m 14s , Mar 9, 2024 3:25 PM
Refund not processed: "I cancelled it, but I still didn't get my money back."
- From a call lasting 14m 42s , Mar 7, 2024 7:38 PM
Billing discrepancy on CLEAR membership: "The Delta Platinum card was supposed to make it free for me and just $99 for my wife, but it seems like there was a misunderstanding with the Amex Platinum version."
- From a call lasting 9m 18s , Feb 19, 2024 3:43 PM
Questions about CLEAR program: "I'm trying to find out what's the process, It mentions something about a family plan."
- From a call lasting 8m 7s , Feb 13, 2024 4:36 PM
Consolidating accounts and memberships: "I wanted to see if we could be on the same plan instead of having two different accounts."
- From a call lasting 7m 42s , Feb 8, 2024 9:06 PM
Trouble resetting password: "I can't remember my password and not receiving the reset email."
- From a call lasting 11m 24s , Feb 8, 2024 6:16 PM
Account inquiries: "I'm calling about my account. I have some questions."
- From a call lasting 3m 15s , Jan 22, 2024 4:53 PM
Request refund and cancel membership: "I was trying to cancel my membership, and it wouldn't allow me to. So I was charged."
- From a call lasting 8m 43s , Jan 2, 2024 2:53 PM
More Ways to Contact Clear Customer Service
There are of course other ways to contact Clear customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Clear customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Clear's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Clear agent. This phone number is Clear's best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-253-2763 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Clear first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Clear has 1 phone number. It's not always clear what is the best way to talk to Clear representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Clear. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Clear. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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