When asked what can I help you with, say "More Options." Then say "Help with something else" or press 6. · Delivery problems, press 1. Temporary hold, press 2. Billing or payments, press 3. Electronic edition or digital access, press 4. Manage subscription, press 5. Help with something else, press 6.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Chicago Tribune phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press or say anything. May take several cycles.
Here is how our research team describes the way the Chicago Tribune phone system greets you: Delivery problems, press 1. Temporary hold, press 2. Billing or payments, press 3. Electronic edition or digital access, press 4. Manage subscription, press 5. Help with something else, press 6.
Below are some clips we've found from Chicago Tribune's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Chicago Tribune customer service.
Did you know that you can manage your account online to do things like report a complaint, put your account on a temporary hold, change your address, and even view or pay your bill online?
It's easy. Just visit us at chicago tribune dot com forward slash customer service.
If you choose to self-service through the automated phone system, please listen to the main menu before making your selection."
Excerpt from a call with Chicago Tribune
Sunday, January 21, 2024 9:24 PM
What are the hours and when should I call?
Chicago Tribune operates the call center for this 800-874-2863 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chicago Tribune phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chicago Tribune staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chicago Tribune is Saturday.The most busy day to call is Wednesday, which averages 600% more phone calls by comparison.Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Chicago Tribune is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Chicago Tribune staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why call this Chicago Tribune number?
Below is a sample of recent calls to Chicago Tribune, and their purpose. Are any of these similar to the reason you are trying to call?
Missed newspaper delivery: "We didn't get a paper today. Why don't you just give us a credit for it?"
- From a call lasting 4m 36s , Mar 25, 2024 7:10 PM
Manage subscription: "I need to make changes to my subscription."
- From a call lasting 1m 48s , Jan 21, 2024 9:24 PM
More Ways to Contact Chicago Tribune Customer Service
There are of course other ways to contact Chicago Tribune customer service besides the phone. Below we list the best ones, by medium.
Chicago Tribune, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Chicago Tribune, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Chicago Tribune customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Chicago Tribune's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chicago Tribune agent. This phone number is Chicago Tribune's best phone number because 6,180 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-874-2863 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call Chicago Tribune first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or twitter or web. In total, Chicago Tribune has 2 phone numbers. It's not always clear what is the best way to talk to Chicago Tribune representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chicago Tribune. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chicago Tribune. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.