How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Certegy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Certegy number should go right to a real human being
Below are some clips we've found from Certegy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sergygy.
We are a consumer reporting agency providing check and ACH authorization services to businesses nationwide.
Just so you know, assistance is always available for consumers well as business owners at ask sertigy dot com."
Excerpt from a call with Certegy
Friday, January 12, 2024 11:27 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling CertiGY. We are a consumer reporting agency providing check and ACH authorization services to businesses nationwide.
Just so you know, assistance is always available for consumers as well as business owners at ask sertigy dot com.
What can I help you with today?
You can say something like recently declined transaction, what's in my file, identity theft, or tell me about Certigy."
Excerpt from a call with Certegy
Friday, April 12, 2024 10:13 PM
They may ask you to say or enter information
"Thank you for calling Sertigy. We are a consumer reporting agency providing check and ACH authorization services to businesses nationwide.
Just so you know, assistance is always available for consumers as well as business owners at ask sclergy dot com.
What can I help you with today? You can say some like recently declined transaction, what's in my file, Identity theft."
Excerpt from a call with Certegy
Friday, March 8, 2024 4:47 PM
The first phone menu
"Thank you for calling Sertigy. We are consumer reporting agent authorization services to businesses nationwide.
But I
Just so you know, assistance is always available for consumers as well as business owners at ask sertigy dot com.
What can I help you with today?
You can say something like recently declined transaction, what's in my file, identity theft, or tell me about Sertigy.
You can say something like a declined transaction or press one.
What's in my file or press two, identity theft or press three, or learn more about Certigy or press four."
Excerpt from a call with Certegy
Tuesday, April 9, 2024 6:11 PM
In fact, much of this information on this page is superfluous because this Certegy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Certegy operates the call center for this 800-237-3826 phone number Mon-Fri 8am-9pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 158 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Certegy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Certegy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Certegy is Wednesday.The most busy day to call is Friday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 158 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Certegy is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Certegy staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Certegy number?
Below is a sample of recent calls to Certegy, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with check cashing: "I was declined just yesterday for cashing a check."
- From a call lasting 4m 24s , Apr 12, 2024 10:13 PM
Request to speak with supervisor: "I need to speak with a supervisor, please."
- From a call lasting 2m 19s , Apr 5, 2024 6:58 PM
Difficulty reaching representative: "I've been on the phone for two hours already, I can't get nobody."
- From a call lasting 1m 15s , Mar 29, 2024 6:47 PM
Recent declined check: "Recently declined check, need assistance."
- From a call lasting 1m 53s , Mar 29, 2024 6:30 PM
Recent declined check: "I need help with a recently declined check."
- From a call lasting 1m 40s , Mar 29, 2024 5:47 PM
Speaking to representative: "I need to speak to a customer service representative."
- From a call lasting 41s , Mar 28, 2024 11:26 PM
Transaction declined: "I had a transaction that was recently declined, can you help?"
- From a call lasting 4m 11s , Mar 21, 2024 3:25 PM
Transaction declined: "I had a transaction declined recently."
- From a call lasting 1m 56s , Mar 19, 2024 5:42 PM
General inquiry: "I have a question."
- From a call lasting 1m 38s , Mar 15, 2024 4:42 PM
Ordering credit report: "Order my report."
- From a call lasting 3m 27s , Mar 14, 2024 12:10 AM
Conclusion and closing notes
This is Certegy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Certegy agent. This phone number is Certegy's best phone number because 20,814 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-237-3826 include Account Access, Check Denied, Declined Payment, Open Account, Cancel Account and other customer service issues. The Certegy call center that you call into has employees from Richardson, TX / El Salvador and is open Mon-Fri 8am-9pm ET according to customers. In total, Certegy has 1 phone number. It's not always clear what is the best way to talk to Certegy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Certegy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Certegy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.