Toll-free · Repeat "Representative" until you are transferred. · Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Toll-free · Wait through 2 cycles of the menu · Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Toll-free · Wait through 2 cycles of the menu · To report a wire down or pole down, say "emergency" or press pound. Otherwise, say "power outage," "streetlight out," or it's something else.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CenterPoint Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this CenterPoint Energy number should go right to a real human being
Here is how our research team describes the way the CenterPoint Energy phone system greets you: Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Below are some clips we've found from CenterPoint Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"CenterPoint Energy.
This call may be monitored or recorded for quality assurance purposes.
If you smell gas or suspect carbon monoxide at your current location, please move to a safe location and call back.
Otherwise, to report a gas leak or carbon monoxide, say emergency or press pound.
Just so you know, our office is currently closed, but I can still help you.
I've matched the phone number you're calling from.
Alright.
Please tell me any phone number on your account or say use my account number or I'm a new customer."
Excerpt from a call with CenterPoint Energy
Friday, March 22, 2024 5:46 AM
They may ask your reason for calling (instead of a menu)
"CenterPoint Energy.
This call may be monitored or recorded for quality assurance purposes.
If you smell gas or suspect carbon monoxide at your current location, please move to a safe location and call back.
Otherwise, to report a gas leak or carbon monoxide, say emergency or press pound.
Just so you know, our office is currently closed, but I can still help you.
I've matched the phone number you're calling from.
Thanks, Marvin.
In a few words, tell me what I can help you with tonight."
Excerpt from a call with CenterPoint Energy
Monday, April 8, 2024 6:24 AM
They may ask you to say or enter information
"Or say use my account number or I'm a new customer."
Excerpt from a call with CenterPoint Energy
Monday, April 1, 2024 1:55 PM
In fact, much of this information on this page is superfluous because this CenterPoint Energy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
CenterPoint Energy operates the call center for this 800-376-9663 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 252 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CenterPoint Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CenterPoint Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CenterPoint Energy is Thursday.The most busy day to call is Wednesday, which averages 40% more phone calls by comparison.Again, this is based on a sample of 252 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call CenterPoint Energy is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CenterPoint Energy staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this CenterPoint Energy number?
Below is a sample of recent calls to CenterPoint Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Address verification: "I'm calling to verify my address as Fourteen o one South Marbelline, Longview, Texas."
- From a call lasting 4m 38s , Apr 15, 2024 10:16 PM
Service transfer inquiry: "I was gonna cut my service off in Longview, Texas, and I wanted to see if you have service at my new address."
- From a call lasting 5m 34s , Apr 12, 2024 3:13 PM
Billing inquiry: "They told me the bill was not due till the twenty eighth when I called the other day."
- From a call lasting 17m 54s , Mar 26, 2024 10:38 PM
Requesting temporary pole installation: "I got a temporary pole that I want hooked up until I can get my house repaired for generating and solar stuff."
- From a call lasting 4m 29s , Mar 20, 2024 5:59 PM
Payment extension request: "Can I get the extension?"
- From a call lasting 7m 29s , Mar 18, 2024 9:39 PM
High electric bill: "My electric bill is three times what I usually pay, can you help me figure out what's wrong?"
- From a call lasting 9m 46s , Mar 4, 2024 4:22 PM
New meter setup follow-up: "I'm following up on a new service request for setting up a new meter at a property and trying to figure out where it is in the process."
- From a call lasting 7m 25s , Feb 26, 2024 4:10 PM
Heating issue after payment: "I paid a hundred and fifty dollars as directed, now my heater and stove are not working - need to figure out the problem."
- From a call lasting 9m 23s , Feb 19, 2024 5:44 PM
Requesting gas service: "I am trying to reach somebody on gas because I need annual service on gas."
- From a call lasting 17m 6s , Feb 15, 2024 7:25 PM
Moving service to new address: "I'm moving, and I need to switch my account address."
- From a call lasting 11m 54s , Feb 12, 2024 3:21 PM
More Ways to Contact CenterPoint Energy Customer Service
There are of course other ways to contact CenterPoint Energy customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
CenterPoint Energy, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- CenterPoint Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CenterPoint Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CenterPoint Energy agent. This phone number is CenterPoint Energy's best phone number because 8,442 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-376-9663 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call CenterPoint Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, CenterPoint Energy has 4 phone numbers. It's not always clear what is the best way to talk to CenterPoint Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CenterPoint Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CenterPoint Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.