CenterPoint Energy Phone Number

Call CenterPoint Energy customer service faster with GetHuman

  • Calls CenterPoint Energy's Beaumont Customer Service department
  • The average hold time is 4m
  • Hours are Mon-Fri 7am-7pm EST
  • The best time to call is 3:45pm
  • Popular issues for this call center: Setup service, Book appointment, Change appointment, Meter reading, and Cancel service.
  • Reach a live CenterPoint Energy agent: Calling the CenterPoint Energy number above should go right to a real human being
  • What you hear when you call: Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."

What to expect when you call

They may need the phone number on your account
"CenterPoint Energy. This call may be monitored or recorded for quality assurance purposes. If you smell gas or suspect carbon monoxide at your current location, please move to a safe location and call back. Otherwise, to report a gas leak or carbon monoxide, say emergency or press pound. Just so you know, our office is currently closed, but I can still help you. I've matched the phone number you're calling from.
Alright.
Please tell me any phone number on your account or say use my account number or I'm a new customer."
Excerpt from a call with CenterPoint Energy
Friday, March 22, 2024 5:46 AM
They may ask your reason for calling (instead of a menu)
"You can also say use my account number or I'm a new customer. Is that correct? I found your account. Now for verification, say only the number from your service address. Like two twenty three. That was eight one six Right? Thanks.
To speed up your next call, should I add it now?
In a few words, tell me what I can help you with this morning."
Excerpt from a call with CenterPoint Energy
Tuesday, January 9, 2024 2:22 PM
They may ask you to say or enter information
"You can also say use my account number or I'm a new customer. I didn't hear anything. Say or enter your phone number now."
Excerpt from a call with CenterPoint Energy
Friday, January 12, 2024 4:25 PM

CenterPoint Energy Customer Phone Number 800-376-9663 - Stats

Phone number to dial800-376-9663
Call-back availableYES
Call picked up by a real personYES
Department you're callingBeaumont Customer Service
Call center hoursMon-Fri 7am-7pm EST
Best time to dial3:45pm
Average wait4 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication89%
Quality of help70%
Customer votes705
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

CenterPoint Energy's Best Toll-Free/800 Customer Phone Number

This is CenterPoint Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CenterPoint Energy agent. This phone number is CenterPoint Energy's Best Phone Number because 8,442 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-376-9663 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call CenterPoint Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, CenterPoint Energy has 4 phone numbers. It's not always clear what is the best way to talk to CenterPoint Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting CenterPoint Energy - by phone or otherwise

While 800-376-9663 is CenterPoint Energy's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team , according to other CenterPoint Energy customers, is by calling their 866-275-5252 phone number for their Louisiana Customer Service department. Besides calling, the next favorite option for customers looking for help is via 866-275-5252 for Louisiana Customer Service. If you think this information is inaccurate or know of other ways to contact CenterPoint Energy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for CenterPoint Energy.

What is GetHuman's Relationship to CenterPoint Energy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like CenterPoint Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with CenterPoint Energy, including their website / help desk and their Twitter handle. Visit our CenterPoint Energy Customer Service page for more information.
CenterPoint Energy Customer Service

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