How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Cellular One phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0#, 0# then wait
Below are some clips we've found from Cellular One's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Call may be monitored or recorded for quality assurance.
Thank you for calling Cellular One. We are celebrating our thirtieth anniversary in business as your local and nationwide carrier with winter Wednesday.
Customers who use top texter data each week are automatically entered to win one hundred dollar gift cards and new smartphones on Wednesdays throughout twenty twenty four.
Follow our official channels on Facebook, Instagram, and TikTok to keep up with what we're giving away this week and who our weekly winners are.
Celebrate thirty years with us on winter Wednesday only with cellular one.
Customer care is open Mountain Standard Time, Monday through Friday from six AM to six PM, and Saturdays and holidays from eight AM to five PM.
Please choose from the following options. To make a payment or apply funds your naked mobile, free for life, freedom, or flex phone, please press one.
For all other inquiries, technical support, Air Max, or to report a lost or stolen handset, please press two."
Excerpt from a call with Cellular One
Monday, March 25, 2024 9:43 PM
After you press 2
"You have reached the account services center.
Press one for inquiries about your service or any changes you wish to make.
Press two for technical support for your device."
Excerpt from a call with Cellular One
Thursday, February 22, 2024 1:14 PM
What are the hours and when should I call?
Cellular One operates the call center for this 800-730-2351 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cellular One phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cellular One staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cellular One is Sunday.The most busy day to call is Thursday, which averages 2000% more phone calls by comparison.Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Cellular One is Wednesday.
Why call this Cellular One number?
Below is a sample of recent calls to Cellular One, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking assistance with account: "I'm trying to find you didn't got in trouble now."
- From a call lasting 3m 16s , Feb 26, 2024 5:11 PM
Providing contact information: "Area code four two three two two seven four six four o."
- From a call lasting 2m 40s , Feb 22, 2024 1:14 PM
More Ways to Contact Cellular One Customer Service
There are of course other ways to contact Cellular One customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Cellular One customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cellular One's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cellular One agent. This phone number is Cellular One's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-730-2351 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Cellular One first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Cellular One has 1 phone number. It's not always clear what is the best way to talk to Cellular One representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cellular One. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cellular One. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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