Carbonite Phone Number

Call Carbonite customer service faster with GetHuman

  • Calls Carbonite's Customer Service department
  • The average hold time is 3m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Carbonite agent: Press 1, then press 4, and wait on the line until transferred to a representative.
  • What you hear when you call: Customer support, press 1. Sales, press 2. For partners, press 3. For any other inquiries, hang up and call 1-519-888-7111.

What to expect when you call

Heard when the phone system first answers
"For calling Carbonite, an OpenText company. This call may be monitored or recorded for quality or training purposes. For customer support, press one. For sales, press two. For partners, for support with our personal product, designed to back up individual computers, press one. For Hi. Thanks for calling Carbonite support. This is Josh. May I please have your email address or a case number?"
Excerpt from a call with Carbonite
Wednesday, February 21, 2024 5:09 PM
The first phone menu
"Thank you for calling Carbonite, an OpenText company. This call may be monitored or recorded for quality or training purposes.
For customer support, press one.
For sales, press two.
For partners, press three."
Excerpt from a call with Carbonite
Thursday, January 18, 2024 3:46 PM
After you press 2
"For new purchases or renewals of our home use product, press one.
For renewals of our business product, press two."
Excerpt from a call with Carbonite
Wednesday, February 14, 2024 10:59 PM

Carbonite Customer Phone Number 877-665-4466 - Stats

Phone number to dial877-665-4466
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait3 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication81%
Quality of help77%
Customer votes408
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Carbonite's Best Toll-Free/800 Customer Phone Number

This is Carbonite's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carbonite agent. This phone number is Carbonite's Best Phone Number because 5,022 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-665-4466 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Carbonite first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Carbonite has 1 phone number. It's not always clear what is the best way to talk to Carbonite representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Carbonite - by phone or otherwise

While 877-665-4466 is Carbonite's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Carbonite please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Carbonite.

What is GetHuman's Relationship to Carbonite?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Carbonite. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

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Beyond the Phone Number

There are other ways to get in touch with Carbonite, including their website / help desk. Visit our Carbonite Customer Service page for more information.
Carbonite Customer Service

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