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How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Capital One Auto Finance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press # then enter your social security number
Below are some clips we've found from Capital One Auto Finance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"For example, for September fifteenth nineteen
That's not a valid date. Please try again.
Enter your birth date using two digits for the month, two digits for the day, and four digits for the year."
Excerpt from a call with Capital One Auto Finance
Thursday, April 4, 2024 9:55 PM
What are the hours and when should I call?
Capital One Auto Finance operates the call center for this 877-817-7861 phone number Mon-Fri 8am-9pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,263 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Capital One Auto Finance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Capital One Auto Finance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Capital One Auto Finance is Wednesday.The most busy day to call is Friday, which averages 21% more phone calls by comparison.Again, this is based on a sample of 2,263 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Capital One Auto Finance is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Capital One Auto Finance staffs the call center well on Wednesday.
Why call this Capital One Auto Finance number?
Below is a sample of recent calls to Capital One Auto Finance, and their purpose. Are any of these similar to the reason you are trying to call?
Verification of mortgage account: "I purchased a new auto and need verification of my mortgage account for the paperwork."
- From a call lasting 16m 37s , Apr 4, 2024 6:08 PM
Payment due date change: "Is there any way I could push that back a couple of days?"
- From a call lasting 4m 3s , Mar 30, 2024 2:59 PM
Inquiring about loan payoff: "I'm looking to buy a new car and thinking of paying off my loan, can you tell me the balance and payoff amount?"
- From a call lasting 10m 14s , Mar 26, 2024 5:12 PM
Settlement payment request: "I was looking online and I've seen that I can make a settlement plan for the well, it's gonna be reduced down to two thousand dollars, and I could pay seventy one dollars a month?"
- From a call lasting 13m 29s , Mar 20, 2024 7:58 PM
Updating autopay information: "I need to provide you with my new checking account information for autopay."
- From a call lasting 12m 10s , Mar 14, 2024 2:59 PM
Payment arrangement inquiry: "I had my last payment deferred, but I can't make the payment now due to delay in tax return processing."
- From a call lasting 18m 53s , Feb 29, 2024 4:10 PM
Payment discrepancy inquiry: "My last payment was three hundred and some dollars but it's showing as five hundred dollars, how did it increase?"
- From a call lasting 16m 20s , Feb 29, 2024 2:38 PM
Payment arrangement complaint: "I've explained to you all you were supposed to give me a free payment extend one, because I've had four times this card has been in the shop."
- From a call lasting 6m 22s , Feb 26, 2024 9:28 PM
Making a payment: "I need to make a payment on my account."
- From a call lasting 4m 59s , Feb 21, 2024 7:39 PM
Payment plan setup: "I wanted to pay $1100 today and then schedule payments every two weeks to get caught up."
- From a call lasting 20m 1s , Feb 15, 2024 12:39 AM
More Ways to Contact Capital One Auto Finance Customer Service
There are of course other ways to contact Capital One Auto Finance customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Capital One Auto Finance will reply our your email.
As a last, sometimes only, resort- Capital One Auto Finance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Capital One Auto Finance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Capital One Auto Finance agent. This phone number is Capital One Auto Finance's best phone number because 35,604 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-817-7861 include Recover Account, Update Account Info, Extension on Payment, Disputes, Cancel or Change Account and other customer service issues. The Capital One Auto Finance call center that you call into has employees from California, Minnesota, India and is open Mon-Fri 8am-9pm ET according to customers. In total, Capital One Auto Finance has 4 phone numbers. It's not always clear what is the best way to talk to Capital One Auto Finance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Capital One Auto Finance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Capital One Auto Finance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.