CVS Phone Number

Call CVS customer service faster with GetHuman

  • Calls CVS's Customer Service department
  • The average hold time is 17m
  • Hours are 8:30am-7pm EST
  • The best time to call is 2pm
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live CVS agent: Say "More Choices." Next, say "Representative." Then press 6. Next, key in your zip code.
  • What you hear when you call: In a few words, please tell me what you are calling about?

What to expect when you call

They may ask your reason for calling (instead of a menu)
"Thank you for calling CVS Pharmacy. For English, please hold. For all other languages, press nine. CarePASS is now Extra Care Plus, the small feed big savings membership program. If you are an existing member, there is no need to reenroll.
To learn more about Extra Care Plus, please visit CVS dot com slash extra care slash manage.
In a few words, please tell me what you're calling about, like replace my extra care card or I need help with online photos."
Excerpt from a call with CVS
Tuesday, March 26, 2024 7:03 PM
They may ask you to say or enter information
"Like replace my extra care card or I need help with online photos. For the ExtraCare card, balance, rewards, and extra bucks, say extra care. For CarePass account, medication questions, delivery status of orders, or prescriptions, say CarePASS. For help with c v s dot com account, including online photos, prescriptions, or online orders, say c v s dot com. To provide feedback or to speak to customer relations, say store feedback. For COVID nineteen test results, vaccines, or questions, say COVID.
For store locations, phone numbers, or hours, say store information.
For minute clinic inquiries, say MinuteClinic, or you can say more choices."
Excerpt from a call with CVS
Wednesday, January 3, 2024 12:56 AM

CVS Customer Phone Number 888-607-4287 - Stats

Phone number to dial888-607-4287
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours8:30am-7pm EST
Best time to dial2pm
Average wait17 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication91%
Quality of help87%
Customer votes511
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

CVS's Best Toll-Free/800 Customer Phone Number

This is CVS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CVS agent. This phone number is CVS's Best Phone Number because 11,148 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-607-4287 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call CVS first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, CVS has 1 phone number. It's not always clear what is the best way to talk to CVS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting CVS - by phone or otherwise

While 888-607-4287 is CVS's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact CVS please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for CVS.

What is GetHuman's Relationship to CVS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like CVS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with CVS, including their website / help desk. Visit our CVS Customer Service page for more information.
CVS Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!