Toll-free · Keep pressing until it asks which customer service group you need, then press 1. · If you are a member, say "member" or press 1. If you are a doctor, say "doctor's office" or press 2. If you are a pharmacy, say "pharmacy" or press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CVS Caremark phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Customer service"
Here is how our research team describes the way the CVS Caremark phone system greets you: If you are a member, say "member" or press 1. If you are a doctor, say "doctor's office" or press 2. If you are a pharmacy, say "pharmacy" or press 3.
Below are some clips we've found from CVS Caremark's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling CVS Caremark prescription services for Ferguson.
For quality purposes, this call may be monitored or recorded.
If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist.
If you are a member, say member or press one.
If you are calling from a doctor's office, and need help with a prior approval, say doctor's office or press two."
Excerpt from a call with CVS Caremark
Thursday, January 18, 2024 9:20 PM
They may need the phone number on your account
"Thank you for calling CVS Caremark prescription services for Ferguson.
For quality purposes, this call may be monitored or recorded.
If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist.
I don't recognize the phone number you are calling from."
Excerpt from a call with CVS Caremark
Tuesday, February 6, 2024 11:00 PM
They may ask you to enter information with the dial pad
"Let's try again. To help you in the best possible way, you can enter the phone number for your account using your keypad."
Excerpt from a call with CVS Caremark
Thursday, March 14, 2024 8:15 PM
They may ask you to say or enter information
"Thank you for calling CVS Caremark Press services for Ferguson.
For quality purposes, this call may be monitored or recorded.
To help you in the best possible way, I'll need to know who you are.
Are you a member, a doctor, or a pharmacist?
K. Thank you. Now what's the phone number for the account that you're calling about?
To help you in the best possible way, please say or enter the phone number for your account."
Excerpt from a call with CVS Caremark
Thursday, March 14, 2024 8:15 PM
The first phone menu
"Thank you for calling CVS Caremark prescription services for Ferguson.
For quality purposes, this call may be monitored or recorded.
To help you in the best possible way, I'll need to know who you are you a member, a doctor, or a pharmacist?
Please tell me, are you a member?
A doctor, or a pharmacist?
Let's try again.
Please tell me who you are. You can say member or press one.
Or you can say doctor or press two.
Otherwise, if you're a pharmacist, you can say that or press three."
Excerpt from a call with CVS Caremark
Tuesday, February 27, 2024 10:23 PM
What are the hours and when should I call?
CVS Caremark operates the call center for this 866-561-5344 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 207 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CVS Caremark phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CVS Caremark staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CVS Caremark is Sunday.The most busy day to call is Friday, which averages 318% more phone calls by comparison.Again, this is based on a sample of 207 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call CVS Caremark is Wednesday.
Why call this CVS Caremark number?
Below is a sample of recent calls to CVS Caremark, and their purpose. Are any of these similar to the reason you are trying to call?
Check prescription status: "Check on a prescription for Galantamine."
- From a call lasting 5m 5s , Apr 5, 2024 10:35 PM
Prior authorization inquiry: "You're still showing that I need a prior authorization for my prescription from March fifth twenty twenty four."
- From a call lasting 16m 1s , Mar 18, 2024 2:30 PM
Prescription refill issue: "Having trouble getting one of my prescriptions called the Menjora SCBS."
- From a call lasting 3m 38s , Mar 8, 2024 8:45 PM
Questions about prescription costs: "Why were they doing it before is my question?"
- From a call lasting 16m 8s , Feb 21, 2024 1:26 PM
Updating payment information: "I wanted to give you a credit card so when my prescriptions come in, you have that information."
- From a call lasting 19m 15s , Feb 6, 2024 11:00 PM
Prescription order inquiry: "I was wondering if you received the information my doctor faxed in and when my prescription would be delivered."
- From a call lasting 28m 29s , Jan 8, 2024 7:18 PM
More Ways to Contact CVS Caremark Customer Service
There are of course other ways to contact CVS Caremark customer service besides the phone. Below we list the best ones, by medium.
Some customer service teams, like that of CVS Caremark, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- CVS Caremark customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CVS Caremark's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CVS Caremark agent. This phone number is CVS Caremark's best phone number because 40,794 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-561-5344 include Preauthorization, Mail delivery, Re-order prescription, Lost card and other customer service issues. The CVS Caremark call center that you call into has employees from Pennsylvania, Ohio, Arizona and is open 24 hours, 7 days according to customers. In total, CVS Caremark has 3 phone numbers. It's not always clear what is the best way to talk to CVS Caremark representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CVS Caremark. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CVS Caremark. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.