How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Brita phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Here is how our research team describes the way the Brita phone system greets you: Help with an order, press 1. Product info and questions, press 2.
Below are some clips we've found from Brita's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Brita. Our office hours are Monday through Friday from nine AM to five thirty PM eastern time.
If you are calling about an injury or illness related to one of our products, please press one now.
You will be routed to a medical consultant available twenty four by seven.
If you are experiencing a medical emergency, please hang and dial nine one one.
Burt's Bees. To continue in English, press one.
For.
Your call may be recorded."
Excerpt from a call with Brita
Wednesday, February 28, 2024 11:15 PM
The first phone menu
"Welcome to Brita. Your call may be monitored or recorded for quality and training purposes.
Welcome to Brita.
Your call may be monitored or recorded for quality and training purposes.
For assistance with an order placed on britta dot com, please press one.
For assistance with product information and quest questions, please press two."
Excerpt from a call with Brita
Friday, April 5, 2024 1:39 PM
What are the hours and when should I call?
Brita operates the call center for this 800-242-7482 phone number Mon-Fri 9am-5:30pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brita phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brita staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Brita is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Brita is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Brita number, but it is also the day with the shortest hold times.
Why call this Brita number?
Below is a sample of recent calls to Brita, and their purpose. Are any of these similar to the reason you are trying to call?
Confusion with phone number: "I'm just confused. Why does it say Burt's Bees whenever I call?"
- From a call lasting 9m 23s , Feb 28, 2024 11:17 PM
More Ways to Contact Brita Customer Service
There are of course other ways to contact Brita customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Brita customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Brita's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brita agent. This phone number is Brita's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-242-7482 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Brita first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Brita has 1 phone number. It's not always clear what is the best way to talk to Brita representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Brita. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brita. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.