How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Blue Cross Blue Shield (GA) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 1, then 2
Below are some clips we've found from Blue Cross Blue Shield (GA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one. Your call may be monitored or recorded for quality assurance.
To continue this call in English, press one.
Now I need to know who you are.
Just say member or health care provider, or broker.
You'll have all of your plan info in one place and always at your fingertips with our new app, Sydney.
It's easy to get answers to your questions, find a doctor, order an ID card, and so much more.
Visit the App Store or Google Play today to download Sydney and get the most from your health plan and your health.
Now tell me your member ID including any letters.
You can also enter it. And for any letters, press the corresponding key."
Excerpt from a call with Blue Cross Blue Shield (GA)
Tuesday, February 6, 2024 7:50 PM
They may ask you to enter information with the dial pad
"Welcome to Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one.
Your call may be monitored or recorded for quality assurance.
To continue this call in English, press one.
Now I need to know who you are.
Just say member or health care provider, or if you were using chat right now, we would already be answering your question.
About claim status, eligibility, and benefits.
It's safe, secure, and easy to use.
Log on to our secure portal, availity dot com, Go to payer spaces, and select chat with payer.
Try it now. Availity dot com can also be used to request both in and out of network prior authorizations.
For providers impacted by the Change Healthcare cybersecurity incident, the Avelity Essentials portal can be used for claim submission, claim status, eligibility and benefit information, and to submit authorizations.
To access the portal, go to availiti dot com.
Payments for services rendered by a non participating provider are generally sent to the member except when federal or state mandates apply or negotiated agreements are in place.
Now tell me or enter your provider ID."
Excerpt from a call with Blue Cross Blue Shield (GA)
Friday, April 5, 2024 8:15 PM
What are the hours and when should I call?
Blue Cross Blue Shield (GA) operates the call center for this 855-402-9635 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 249 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield (GA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield (GA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross Blue Shield (GA) is Sunday.The most busy day to call is Tuesday, which averages 489% more phone calls by comparison.Again, this is based on a sample of 249 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Blue Cross Blue Shield (GA) is Thursday.
Why call this Blue Cross Blue Shield (GA) number?
Below is a sample of recent calls to Blue Cross Blue Shield (GA), and their purpose. Are any of these similar to the reason you are trying to call?
Requesting replacement insurance card: "I lost my Blue Cross Blue Shield card and need another one."
- From a call lasting 10m 45s , Mar 27, 2024 4:48 PM
Billing inquiry for insurance: "I've been trying to get my doctor bill paid because I got this insurance through my job, but they haven't sent my insurance cards yet."
- From a call lasting 9m 46s , Feb 22, 2024 1:45 PM
Conclusion and closing notes
This is Blue Cross Blue Shield (GA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield (GA) agent. This phone number is Blue Cross Blue Shield (GA)'s best phone number because 2,820 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-402-9635 include I need a replacement card, Billing inquiry, Speak to an agent, Find a provider and other customer service issues. Rather than trying to call Blue Cross Blue Shield (GA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross Blue Shield (GA) has 1 phone number. It's not always clear what is the best way to talk to Blue Cross Blue Shield (GA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield (GA). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield (GA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.