Toll-free · Press 0, ask for customer service · If you know your party's extension, you may dial it at any time. For an associate, press 1. For a vendor, press 2. For general information, press 3. For a customer, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Big Lots, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Here is how our research team describes the way the Big Lots, Inc. phone system greets you: What can we help you with today?
Below are some clips we've found from Big Lots, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hi. Thanks for calling Big Lots customer care.
For rewards program assistance, press one.
For store support or store related in inquiries, press two.
For online support, press three.
For assistance with your Big Lots credit card, including payment assistance, press four."
Excerpt from a call with Big Lots, Inc.
Monday, March 18, 2024 4:28 PM
What are the hours and when should I call?
Big Lots, Inc. operates the call center for this 866-244-5687 phone number Mon-Fri 8am-10pm, Sat-Sun 8am-8pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 929 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Big Lots, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Big Lots, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Big Lots, Inc. is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 929 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Big Lots, Inc. is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Big Lots, Inc. number, but it is also the day with the shortest hold times.
Why call this Big Lots, Inc. number?
Below is a sample of recent calls to Big Lots, Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Seeking human resources assistance: "I was wondering if I could talk to anybody personally in human resources because it took me a while to get the money back."
- From a call lasting 5m 1s , Mar 18, 2024 4:28 PM
Contact HR for employment: "I'm a employee. I work there."
- From a call lasting 4m 22s , Jan 17, 2024 9:49 PM
More Ways to Contact Big Lots, Inc. Customer Service
There are of course other ways to contact Big Lots, Inc. customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Big Lots, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Big Lots, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Big Lots, Inc. agent. This phone number is Big Lots, Inc.'s best phone number because 5,574 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-244-5687 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Big Lots, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Big Lots, Inc. has 2 phone numbers. It's not always clear what is the best way to talk to Big Lots, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Big Lots, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Big Lots, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.