How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Bell Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just press 1 for English then 0 at each prompt. For executive offices.
Here is how our research team describes the way the Bell Canada phone system greets you: Enter the 10-digit phone number on your account. If you do not have an account, press #.
Below are some clips we've found from Bell Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You have reached the Ballast Cleaning team.
For service in English, press one."
Excerpt from a call with Bell Canada
Monday, January 22, 2024 4:42 PM
They may need the phone number on your account
"If you do not have a phone number, press pound. If you are calling from a rotary phone, please stay on the line.
To help us direct your call, you must enter a telephone number starting with the area code."
Excerpt from a call with Bell Canada
Saturday, March 30, 2024 12:38 AM
They may ask you to enter information with the dial pad
"For service in English, press two.
Please enter the ten digit number of the account you are calling about."
Excerpt from a call with Bell Canada
Thursday, February 1, 2024 3:29 PM
What are the hours and when should I call?
Bell Canada operates the call center for this 866-317-3382 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,108 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bell Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bell Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bell Canada is Sunday.The most busy day to call is Friday, which averages 115% more phone calls by comparison.Again, this is based on a sample of 1,108 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Bell Canada is Tuesday.
Why call this Bell Canada number?
Below is a sample of recent calls to Bell Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Billing issue, service cancellation: "Somebody hacked into my account and ordered two phones, Bell is billing me for it."
- From a call lasting 25m 44s , Apr 12, 2024 8:02 PM
Service cancellation and billing issues: "I'm canceling all services except for the landline due to billing problems."
- From a call lasting 9m 20s , Apr 12, 2024 7:52 PM
Confusion about account details: "This must be a new app because I don't see what you're asking me for unless it's somewhere else."
- From a call lasting 26m 56s , Apr 3, 2024 11:17 PM
Inquiry about bill: "I just wonder if I owe something to Bell or whatever because I know I'm, like, clean thousand percent."
- From a call lasting 6m 3s , Apr 3, 2024 5:06 PM
Billing issues: "There is no service, no bills, no email, can't even open my bank account."
- From a call lasting 31m 42s , Apr 1, 2024 4:03 PM
Reconnection request: "We're trying to contact Bell to reconnect the phone number that we used to have because it's cut off due to nonpayment."
- From a call lasting 14m 18s , Apr 1, 2024 3:43 PM
Reconnection request: "I wasn't able to make the payment. Is there some way we can have it reconnected?"
- From a call lasting 25m 43s , Mar 30, 2024 8:57 PM
Requesting proof of return: "I just need a proof letter from Bell that I returned the modem to resolve this matter for my credit score issue."
- From a call lasting 11m 53s , Mar 30, 2024 12:38 AM
Unwanted call request: "I requested to be removed from the call list, but the person hung up real quick."
- From a call lasting 6m 52s , Mar 28, 2024 8:50 PM
Payment trouble: "I keep getting a server error when trying to pay my mobility bill over the phone."
- From a call lasting 4m 32s , Mar 27, 2024 10:53 PM
More Ways to Contact Bell Canada Customer Service
There are of course other ways to contact Bell Canada customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Bell Canada provides this option.
As a last, sometimes only, resort- Bell Canada customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Bell Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bell Canada agent. This phone number is Bell Canada's best phone number because 20,310 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-317-3382 include Lower my bill, Cancel Plan, Change Plan, Technical Support and other customer service issues. The Bell Canada call center that you call into has employees from Canada and is open 24 hours, 7 days according to customers. In total, Bell Canada has 1 phone number. It's not always clear what is the best way to talk to Bell Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bell Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bell Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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